You'll need to sign in to your account if you want to place an order, or if you want to check your account and previous order details. If you're trying to sign in, but are being told your details are incorrect, please check the following advice-
Are you struggling on the login page?
You'll need your email address and password to login and the details that you enter will need to fully match our records to get you logged in.
Please make sure you're using the same email address that you used to log in last time. If you're unsure, this will normally be the same email address where we send updates regarding your orders and account.
Your password will need to be the same password that you used to login last time. If you use different devices and browsers to access the site, please keep in mind that some of them now offer to save your password for you. If your saved password isn't working, it's probably an old password that has since been changed.
Please try not to make multiple login attempts. If you do, there's a chance your login will be disabled and you'll be promoted for additional security information. If you're unsure about your details we'd recommend you head straight to the 'forgotten your password page to reset your login. You can see some further guidance on resetting your password below.
Are you struggling on the 'forgot your password' page?
To successfully reset your account, we'll need you to let us know your email address, surname, date of birth and post code. All of these details must match our records to successfully reset your login.
Please make sure you're using the same email address that you used to log in last time. If you're unsure, this will normally be the same email address where we send updates regarding your orders and account.
Your surname needs to match your account details, this will be the same as what is usually on your paperwork. If you've changed your surname, please consider if you've let us know about the change of details. We may still have your previous surname on our records.
Your date of birth needs to match your account details. We'd recommend you take care when selecting the date, month and year and double-check the information before moving on.
Your post code needs to match your account details and will also be where we usually send your paperwork. If you've changed address since you last logged in, we may still have your old post code on our records. Try to avoid adding any extra spaces when providing your post code.
Once your password is reset successfully, you'll be sent an email which includes a link to create a new password. This link will only work for a few minutes, so please activate it as soon as you can.
Are you currently registered on the website?
If you've shopped with us before, but have never registered your account online, you won't yet have a log in. We do not currently have an ability to create an online login for existing Studio Pay customers. You will therefore only be able to place orders using a card payment during checkout.
If you've registered online before, but have had your online account locked as a result of entering the wrong password information, you'll be prompted to provide additional detail to get your account back online.
If you've checked the above and are still struggling, please get in touch with the Studio Pay team for help with your login - How can I contact Studio Pay?
