You'll need to sign in to your account if you want to place an order, or if you want to check your account and previous order details. If you're trying to sign in, but are being told your details are incorrect, please check the following advice-
Are you struggling on the login page?
You'll need your email address and password to login and the details that you enter will need to fully match our records to get you logged in.
- Please make sure you're using the same email address that you used to log in last time. If you're unsure, this will normally be the same email address where we send updates regarding your orders and account.
- Your password will need to be the same password that you used to login last time. If you use different devices and browsers to access the site, please keep in mind that some of them now offer to save your password for you. If your saved password isn't working, it's probably an old password that has since been changed.
- Please try not to make multiple login attempts. If you're unsure about your details we'd recommend you click 'Forgotten Your Password'. You can see some further guidance on resetting your password below.
Are you struggling to reset your password?
If you have forgotten your password, simply click 'Forgotten Your Password' and enter the email address you usually use to log in.
If the email address you enter matches the email address we have on our records you'll be sent an email which includes a link to create a new password within a few minutes. This email will contain a link to a page where you can update your password. This link will only work for a few minutes so please activate it as soon as you can.
Upon resetting your password, you will be required to log in with your new password.
If you've checked the above and are still struggling, please get in touch with the Studio Pay team for help with your login - How can I contact Studio Pay?