Getting Started
- How do I buy online? You can search for items in a few different ways, to then add them to your shopping cart.There's a search function at...
- I've ordered before, but can't login (not Studio Pay) Sorry to hear you're struggling to login.If you have a normal shopping account and are struggling to login with your ...
- How do I pre-order an item? Sometimes we offer special products to pre-order, which gives you the ability to order these items before their offic...
- Unsubscribe/Delete Account Having an account is free and enables you to shop easily without having to enter your details each time. It also give...
- How can I see my orders? You can view your order history, along with the contents of each order, when you login to the site.After logging in, ...
Technical Issues
- Tips for staying safe online We all love online shopping, but how much do we know about staying secure online? Living in a world where we can acce...
- Add to safe sender list Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic beca...
- I’ve found an issue with your website Sorry you've had a problem with our website and thank you for letting us know so that we can fix it.It would really h...
- I'm experiencing issues with the App We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date ve...
- I'm having trouble signing into my account online You'll need to sign in to your account if you want to place an order, or if you want to check your account and previo...
- I'm experiencing issues using the website You can refer to the product page and press deliveries to see what options are available.We're sorry to hear you are ...
Hidden Bot FAQ
- Where do I sent the denial of receipt form If you received your denial of receipt via our chatbot we will have already sent you an email including details inclu...
- I want to cancel my order If your order has been shipped or has started going through the automated fulfillment process, it cannot be canceled....