Contact us
Delivery Options

Delivery options are presented at the checkout stage, not all delivery options may be available depending on your chosen product or region.

Please refer to the checkout for the most up to date information on delivery options.

Delivery Option

Order Before

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 14 Days

4.99

Express Delivery21:0048 Hours7.99
Next Day Delivery 21:00Next Day9.99
Next Day Delivery by DPD21:00Next Day11.99
Oversized Delivery (Light & Large by Evri)23:593 to 7 Days
9.99
Special Delivery23:595 to 7 Days19.99
Oversized Delivery23:593 to 14 Working Days19.99
2 Man Delivery 23:593 to 14 Working Days49.99

Bank / Public holidays are not included.

Please note: Once you have submitted your order we will not be able to make any changes, this includes the delivery option and combining delivery charges for multiple orders.

Still need to contact us
Why is my order not showing in My Account?

In January 2024 we upgraded our website.  This means there are some changes to what you can see in My Account.

Orders placed from the 22nd January will be shown in your Order History where you will see what was ordered, and the you will also be able to track each parcel.

For orders placed prior to the 22nd January, as these were processed on our old website those orders will not appear in My Account. For those orders, we will continue to keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress once it's with the carrier. 

Still need to contact us
Where is my order?

For most orders, you'll be able to track the status of each parcel.

We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress once it's with the carrier. You'll also be able to check your orders online in your order history.

Our main delivery partner, Evri, allows you to save your delivery preferences from within the Evri app. This includes choosing your preferred safe place location, adding some notes and you can even provide a picture to help point the delivery driver in the right direction. To take advantage of this feature-

  1. Download the Evri app from your preferred app store
  2. Within the app press 'more', then 'my places'
  3. Find your address, and follow the instructions in the app to save your preferences

Please note that some large or premium products, may arrive via a specialist carrier. These instances are highlighted next to the relevant items on the item details page online.

Still need to contact us
Tracking delivery

You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, you’ll find this:

  • In your emails we send to you confirming your order is shipped.
  • In your order history, in My Account by clicking Track Your Order

Most of the delivery carriers we work with will keep you updated via email as your order progresses. If for whatever reason you’re not home; they will let you know they tried to deliver and what to do next.

If you selected Click and Collect we'll let you know your order is ready for collection by sending you a 'Collection ready' email once your order has arrived at your chosen store.

Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to email you about that order.

Still need to contact us
My Evri tracking shows as we're expecting it - what does this mean?

We, or one of our suppliers, has let Evri know to expect your parcel.

Usually you would only see the 'we're expecting it' message for a short period of time, but there may be occasions where it takes a few days before progressing further.

If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first as your order may still be within the expected delivery timescales. Your estimated delivery date will be shown on your emails for this order.

Otherwise, if your order is taking longer than you've been advised and your order has not progressed please get in touch with our Customer Service team so we can help you further.

Still need to contact us
What will happen if I am not in when the parcel is delivered?

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.

Still need to contact us
Can my order be delivered to a different address?

In most cases, yes. Your preferred delivery address: 

  • needs to be a registered UK property.
  • needs to be provided during the checkout process

You will not be able to nominate an alternative delivery address after you place your order.

If you'd like your order to be delivered to a UK business address, please bear in mind that the delivery company will need easy access to the premises and a safe location to park the delivery vehicle. There must also be someone available to accept the goods upon delivery. To avoid disappointment, we would recommend you only choose a delivery address that is accessible 7 days a week, between 8am to 8pm.

Please note - If you're a new Studio Pay customer, who hasn't received & paid for your first orders, for security reasons your first deliveries must go to the billing address.

Still need to contact us
My parcel shows as delivered, but I've not received it

We're sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour. 

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left. 

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Service and we'll be happy to help you.

Still need to contact us
How do I apply a discount code?

If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to do is enter the promo code in the field under the ‘total’ order amount and then select ‘Apply’. 

If your order meets the requirement for the code the discount will be applied to your order and will show in the ‘order summary’:

Any other codes need to be added in the payment section. 

Some of our offer codes require you to be logged in to your account online to receive the discount. Please make sure you've logged in using the email address which you received your offer.

Once you’ve selected your delivery option, you will be presented with all the payment options available for your order. Select ‘Apply Promo Code’ enter the code provided to you and then select ‘Apply'.

Please note:

Terms and conditions apply to all our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.

Still need to contact us
Payment issues when ordering

If you are getting error messages when making a payment using a card, please check the following:

  • The address registered on your card matches the billing address in My Account/on your order
  • You are entering the card details correctly e.g the expiry date and security code from the back of your card
  • Has your bank declined the payment, you will need to contact your card provider as they will have more information.
  • Try using a different card or payment method.

Once you've checked all of the above and you are still experiencing problems, please contact us and include as much detail as you can around the error:

  • The error message you are seeing
  • A description of the problem
  • What payment method you are trying to use
  • What the products are you’re trying to purchase
  • What internet browser you are using or if you are using our app
  • Any other details that could be useful

Please note: If you are experiencing problems whilst using Studio Pay or Frasers Plus to make a payment, you will need to contact them directly.

Still need to contact us
Can I cancel or make changes to my order?

I need to cancel my order

Once you've placed your order, it immediately begins processing through the system so that we can get it to you as fast as possible.

Depending on the status of your order, we may be able to cancel it for you. Please contact Customer Service so we can check this further for you.

If your order has already been shipped or started going through our automated fulfilment process, we will not be able to cancel it for you. Please refer to our returns policy for details on how to return your order once received.

I need to change the address

We cannot change your delivery address once your order is placed. If you're concerned about being unavailable, some delivery partners may leave your parcel with a neighbour or in a safe location. Use the ‘Click to track order’ button in your ‘Order shipped’ email to check if these options are available.

If you can no longer access the address you chose, please contact Customer Service and we will ask our delivery partner to return your order back to us for a full refund. Please note, if this is possible, it can take up to 14 days. If you still want your order, you will need to place it again as we can only ship to the address entered at checkout.

I need to change my order

Once an order has been submitted, we cannot make any changes to it, this includes:

  • Adding or removing items
  • Changing colours or sizes
  • Changing the delivery options
  • Applying promotional discounts
  • Changing the email address entered for this order
Still need to contact us
Studio Pay - I'm seeing an error asking for a valid mobile number

When placing an order on your Studio Pay account, the Studio Pay service requires you to have a valid phone number on your account.

If you're seeing an error during checkout asking for you to provide a mobile phone number please- 

  • Login to My Account
  • Within My Account login to the Studio Pay area
  • From the My Account Menu please select 'Change my Personal Details'
  • Provide your mobile phone number and save your changes.

If you experience any further issues ordering to your Studio Pay account, or managing your Studio Pay account please contact the Studio Pay team for support - How can I contact Studio Pay? ( https://help.studio.co.uk/en/support/solutions/articles/80001078429 )

Still need to contact us
I'm missing an item from my order

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

Still need to contact us
I've received the wrong item

If the item you received differs to what you ordered or expected, please contact our Customer Service team within 28 days from the delivery date with full details of the wrong item that you've received, and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code so we can better help you.

Please note that some items may be received in a slightly different colour or style to what is pictured online. These products will mention this on the product description, so we would recommend you check this before contacting to avoid disappointment.

Still need to contact us
My item is incomplete or missing parts

We're sorry to hear there is a problem with your item.

Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

Still need to contact us
Why have you cancelled my order or item?

You're order may have been cancelled due to one of the following reasons:

  • The items are out stock when it comes to packing your order
  • The items are not available for shipping out of the UK
  • The billing address doesn't match the details your payment provider has on records.

You will receive an 'Order cancelled' email to confirm which items have been cancelled and the pending payment amount will be released to your original payment methods. Please allow 2-5 working days for this to be cleared. 

Please note: If your item included in a sale and then cancelled because the item was out of stock, we will not be able to honour this price if the item come backs in to stock after the sale has ended.

Still need to contact us
My order has been cancelled, but it appears that I have still been charged

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

The time might depend on your banks processes. 

Still need to contact us
My item is faulty

If you've identified a fault with an item you ordered, please contact our Customer Service team with full details of the item and fault and we will investigate this for you.

When contacting us, please also provide clear images showing the fault so we can better help you.

Please note, all products will be inspected when returned and during cases where the item has been damaged, or caused by wear and tear, the products will be returned to you.

Still need to contact us
I'm trying to return my order, but it's saying my order isn't found

We're aware there are delays with some customer orders not yet showing on our returns portal. The error may look similar to this:

If your order was shipped in the last few days and you’re seeing this error – we would recommend you check back in a couple of days and try again. Your order will appear, it’s just taking a few days longer than normal.

Our Customer Service teams are also impacted by the same delay so are also unable to schedule a return which is experiencing this problem.

Please be assured our technical teams are working on fixing this issue. Sorry for any inconvenience.

Still need to contact us
Size Guide


Still need to contact us
How do I find my size?

Sizes vary with different brands and styles.

We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.

Still need to contact us
Product Information

Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.

If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Service team so we can help you further.

When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.

Please note: Customer Service will not be able to give you advice on which products you should buy.

Still need to contact us
I need to return an item bought online
You have 28 days
to return your item
You pay from £4.99 per returnOnce returned, allow
14 days to be refunded
Returning an item shipped by a Brand Partner? 
Please visit our Brand Partner Returns article as different instructions for return may be required.
Items shipped by a Brand Partner will look like this on your emails:

https://studio.returns.international/pro 

How to return an online order

1Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2
Press the 'START A RETURN' button & login to the returns portal with your order number and email address.
3
Follow the steps on the returns portal to schedule your return and generate your returns label. This will also provide instructions on what to do next.
4Return your parcel & allow 14 days for your return to be processed. We'll automatically keep you updated via email.

Other important information related to returns

  • If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.

  • For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.

  • Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.

  • Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.

  • All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.

  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty.

  • Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.

  • Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 
Still need to contact us
Return an item bought online, shipped from a Brand Partner
You have 28 days
to return your item
You will need to pay for the returns postageOnce returned, allow
14 days to be refunded

Items shipped by a Brand Partner will look like this on your emails:

What is a Brand Partner?

Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.

How to return a Brand Partner order

1Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) 
2Find your specific Brand Partner from the search tool below. This will give you an overview of how returns work, for that supplier. 
3Follow the instructions to arrange your return where this is possible. 

Other important information related to returns 

  • If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.

  • For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.

  • Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.

  • Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.

  • All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.

  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty.

  • Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.

  • Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned. 

[
    {
        "id": "supid01",
        "name": "3P Enterprise Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "3P Enterprise Ltd, Unit 5, Plot 8, Forest of Dean Industrial Estate, Stepbridge Road, Coleford, Gloucestershire GL16 8PJ"
    },
    {
        "id": "supid02",
        "name": "4Down Distribution",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "4Down Distribution Ltd, Unit 6 Northridge Business Park, Haywood Way, Hastings, East Sussex TN35 4PP"
    },
    {
        "id": "supid03",
        "name": "Ace Casual",
        "returnsInstructions": "Pack securely and send via tracked mail. For any items delivered via Oversized Delivery please get in touch with our Customer Service team for assistance.",
        "returnsAddress": "Ace Casual, Bradford Road, Brighouse HD6 4DJ"
    },
    {
        "id": "supid04",
        "name": "Agent Provocateur",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, returns of underwear items will not be accepted unless the item is defective",
        "returnsAddress": "Agent Provocateur Returns, C/O Amethyst Group, Lodge Road, Staplehurst, Kent TN12 0QN"
    },
    {
        "id": "supid05",
        "name": "Alan Symonds And Company",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Alan Symonds & Company Limited, Westminster House, Bakewell Road, Orton Southgate, Peterborough PE2 6WA"
    },
    {
        "id": "supid06",
        "name": "Allison Baby",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Allison Baby UK Ltd, Unit 15-17 Canal View Business, Wheelhouse Road, Rugeley, Staffordshire WS15 1UY"
    },
    {
        "id": "supid07",
        "name": "A-Mir And Co",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Amir, Amir house, Taylors Lane, Oldbury B69 2BN"
    },
    {
        "id": "supid08",
        "name": "Arora Design",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Arora Design LTD, Buccleuch Mills, Langholm, Dumfriesshire DG13 0EB"
    },
    {
        "id": "supid09",
        "name": "Aspire Furniture",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses."
    },
    {
        "id": "supid10",
        "name": "Aye Do",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "13 Murieston Green, Murieston, Livingston EH54 9EQ"
    },
    {
        "id": "supid11",
        "name": "Babymore",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "For hygiene reasons, we are unable to accept returns on opened mattresses."
    },
    {
        "id": "supid12",
        "name": "Baker & Taylor",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Baker & Taylor UK Ltd, Unit 13 Empire Road, Bicester OX26 2FL"
    },
    {
        "id": "supid13",
        "name": "Beam Feature",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Studio Returns, Beamfeature Distribution, Lidice Road, Goole DN14 6XL"
    },
    {
        "id": "supid14",
        "name": "Benross Marketing",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Benross Marketing Ltd 22 Goodlass Road, Liverpool L24 9HJ "
    },
    {
        "id": "supid15",
        "name": "Bio-Synergy",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Bio-Synergy Ltd, 469 Finchley Road, London NW3 6HS"
    },
    {
        "id": "supid16",
        "name": "Birlea Furniture",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid17",
        "name": "Bluestem Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "38 Bluestem Road, Ransomes Industrial Estate, Ipswich IP3 9RR"
    },
    {
        "id": "supid18",
        "name": "Boxer",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Boxer Gifts, Swinnow Lane, Leeds LS13 4BS"
    },
    {
        "id": "supid19",
        "name": "Brakeburn",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Jackson Distribution Ltd, Main Warehouse, 1 Willis Way, Poole BH15 3SS"
    },
    {
        "id": "supid20",
        "name": "Bunty Pet Products",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 1 St Mary's Industrial Park, Talbot Road, Newton, Hyde SK14 4HN"
    },
    {
        "id": "supid21",
        "name": "Carte Blanche Greetings",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Carte Blanche Greetings Ltd, Unit 3, Chichester Business Park, Tangmere, Chichester, West Sussex PO20 2FT"
    },
    {
        "id": "supid22",
        "name": "Cascade Holdings",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cascade Holdings Ltd, Gorse Mill, Gorse Street, Chadderton, Oldham OL9 9RJ"
    },
    {
        "id": "supid23",
        "name": "Character World",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid24",
        "name": "Charles Bentley",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Factory Outlet, Charles Bentley and Son Ltd, North Road, Loughborough LE11 1QJ"
    },
    {
        "id": "supid25",
        "name": "Chicken Cyclekit / Go Cycle Shop",
        "returnsInstructions": ". Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid26",
        "name": "Clair De Lune",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, we cannot accept returns for Mattresses, Stands and High Chairs.",
        "returnsAddress": "Clair de Lune, Shentonfield Road, Sharston Ind Est, Manchester M22 4RW"
    },
    {
        "id": "supid27",
        "name": "Comfy Living",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid28",
        "name": "Comfy Quilts",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, we cannot accept returns of items that have been used.",
        "returnsAddress": "Comfy Quilts, Hanson Point, Hanson Close, Middleton, Manchester M24 2HD "
    },
    {
        "id": "supid29",
        "name": "Crafters Companion",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Crafters Companion. St Cuthbert Way, Aycliffe Business Park, Newton Aycliffe DL5 6XW"
    },
    {
        "id": "supid30",
        "name": "Craghhoppers",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY"
    },
    {
        "id": "supid31",
        "name": "Create Your World",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham DL13 3BF"
    },
    {
        "id": "supid32",
        "name": "Cube / Oneway Bikes",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cube Store, Dobbies Garden Centre, Bath Rd, Gloucester GL10 3DP"
    },
    {
        "id": "supid33",
        "name": "Dezac",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "The Dezac Group Ltd , Returns Department , Longhope Business Park , Monmouth Road, Longhope GL17 0QG,"
    },
    {
        "id": "supid34",
        "name": "Digitek Trading",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "returnsAddress": "Digitek Trading Ltd, (S001 Returns), Unit 3 Rinus Business Park, Darwen, Lancashire BB3 2QX"
    },
    {
        "id": "supid35",
        "name": "Dimension 6 Fitness",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Items must be returned in original packaging and with tags attached.",
        "returnsAddress": "Nike Strength- PDS Direct, Halfords Lane units 1-7, West Midlands, B71 4LF"
    },
    {
        "id": "supid36",
        "name": "Downland Bedding Co",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool L3 6ER"
    },
    {
        "id": "supid37",
        "name": "Dreams N Drapes",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JRS Online Returns, Unit 1-2 Cleggs Lane, Industrial Site, Ravenscraig Road, Little Hulton, Manchester M38 9PU"
    },
    {
        "id": "supid38",
        "name": "DT Global / Scent International",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 6, Dallas Court, Salford M50 2GF"
    },
    {
        "id": "supid39",
        "name": "Endura",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Endura Ltd, 3 Starlaw Park, Livingston EH54 8SF"
    },
    {
        "id": "supid40",
        "name": "Epe International",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid41",
        "name": "Eskuta",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5 Bermuda Innovation Centre, st Davids Way, Nuneaton CV107SD"
    },
    {
        "id": "supid42",
        "name": "Esselle Retail",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Arthouse c/o Sambro International, Hardys Gate, Dumers Lane, Bury BL9 9UE"
    },
    {
        "id": "supid43",
        "name": "European Merchandising Serv. UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "ATL Fulfilment - Unit 7a Moorlandgate Business Park, Cowling Road Chorley, Lancashire PR6 9FE"
    },
    {
        "id": "supid44",
        "name": "Eurosonic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "ESG, Sambro (Goods Out Bay 5) Dumers Ln, Bury BL9 9UE"
    },
    {
        "id": "supid45",
        "name": "Exposure Lights",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ultimate Sports Engineering, Unit 4 Bury Mill Farm, Pulborough RH20 1NN"
    },
    {
        "id": "supid46",
        "name": "Extra UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough NN8 6XF"
    },
    {
        "id": "supid47",
        "name": "Firelog",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns Dept at Studio, Willowtree Marina, West Quay Drive, Hayes, Middlesex UB4 9TA"
    },
    {
        "id": "supid48",
        "name": "Fit @ Home",
        "returnsInstructions": "Please contact our Customer Service for further assistance."
    },
    {
        "id": "supid49",
        "name": "Fizz Creations",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Fizz Creations, 6 Commerce Way, Lancing BN15 8TA"
    },
    {
        "id": "supid50",
        "name": "Gablemere",
        "returnsInstructions": "Please contact our Customer Service for further assistance."
    },
    {
        "id": "supid51",
        "name": "Gardeco",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster DY11 7QL"
    },
    {
        "id": "supid52",
        "name": "Gardiner Bro's",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gardiner Bros & Co Unit 4, St Modwen Park, Quedgeley, Gloucester GL10 3EZ"
    },
    {
        "id": "supid53",
        "name": "Gem Order",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham B75 7BU"
    },
    {
        "id": "supid54",
        "name": "Get The Label",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns department, Get The Label, 22 Leacroft Road, Birchwood, Warrington WA3 6PJ"
    },
    {
        "id": "supid55",
        "name": "GFW ",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid56",
        "name": "Gift Republic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 1-5 Macrome Road, Wolverhampton WV6 9HG"
    },
    {
        "id": "supid57",
        "name": "Gordon John Textiles",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "GJT Ltd, Springwell Mill, Church Street, Heckmondwike WF16 0LF"
    },
    {
        "id": "supid58",
        "name": "Graham And Brown",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Shuttleworth Mead Distribution Centre, Unit 7, Padiham, Lancashire BB12 7NG"
    },
    {
        "id": "supid59",
        "name": "Grange Communications",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Grange Communications, 22 Great king Street, Edinburgh EH36QH"
    },
    {
        "id": "supid60",
        "name": "Gulcon",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gul Watersports Ltd, Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR"
    },
    {
        "id": "supid61",
        "name": "Gym Kit UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Gymkit UK, Unit 1, 130 Station Road, Whittlesey PE7 2EY"
    },
    {
        "id": "supid63",
        "name": "Half Moon Bay",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Half Moon Bay Ltd, Unit 9 Hercules way, Bower hill Industrial Estate, Melksham SN12 6TS"
    },
    {
        "id": "supid64",
        "name": "High Street TV Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "High Street TV Corby, PO Box 7903, Corby NN17 9HY"
    },
    {
        "id": "supid65",
        "name": "Home Curtains UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Both curtains must be sent back, Home Curtains won't accept part returns.",
        "returnsAddress": "Home Curtains, Stoney Street, Sutton in Ashfield, Nottingham NG17 4GH"
    },
    {
        "id": "supid66",
        "name": "Hy-Pro",
        "returnsInstructions": "Please contact our Customer Service team for further assistance"
    },
    {
        "id": "supid67",
        "name": "Ickle Bubba",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ickle Bubba, Atlantic House, Swansea SA7 9FJ. "
    },
    {
        "id": "supid68",
        "name": "IGSM ",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1 Dewar Court, Astmoor, Runcorn WA71PT"
    },
    {
        "id": "supid69",
        "name": "In The Style",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Heywood, Charles House, Pilworth Road, Heywood OL10 2TA"
    },
    {
        "id": "supid70",
        "name": "International Bullion and Metal Brokers",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned, unless faulty or damaged. Personalised items cannot be returned for reasons relating to the bespoke nature of the goods.",
        "returnsAddress": "PO Box 64378, London, EC1P 1NE"
    },
    {
        "id": "supid71",
        "name": "I-Ride",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex BN27 4EL"
    },
    {
        "id": "supid72",
        "name": "J And R Sports",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty business park, Vesty Road, Aintree, Merseyside L30 1NY"
    },
    {
        "id": "supid73",
        "name": "John Cotton Group",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Perishable items cannot be returned.",
        "returnsAddress": "John Cotton Group Limited, Low Mill Lane, Ravensthorpe WF13 3LX"
    },
    {
        "id": "supid74",
        "name": "Jon Richard",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned. All hair items have a tamper label, if this removed, the goods cannot be returned.",
        "returnsAddress": "Jon Richard, Tilson Road, Manchester M23 9GF"
    },
    {
        "id": "supid75",
        "name": "JS International",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JS International Ltd, Unit B 3 Regal Way, Watford WD24 4YJ"
    },
    {
        "id": "supid76",
        "name": "JVL",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JVL - Goods In, Orchard Business Park, Mytholmroyd HX7 5HZ "
    },
    {
        "id": "supid77",
        "name": "Kandy Toys",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "KandyToys (Returns), Hill Barton Business Park, Sidmouth Road, Exeter, Devon EX51DR"
    },
    {
        "id": "supid78",
        "name": "Kidderminster Footwear ",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid79",
        "name": "Kipfold",
        "returnsInstructions": "Please contact our Customer Service team for further assistance. "
    },
    {
        "id": "supid80",
        "name": "Lakeland Fabrics",
        "returnsInstructions": "Please contact our Customer Service team for further assistance. "
    },
    {
        "id": "supid81",
        "name": "Lassic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Returns Department, Lassic Ltd, Dawson Lane, Bradford BD4 6HN"
    },
    {
        "id": "supid82",
        "name": "Leeds Plywood And Doors",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "returnsAddress": "Leeds Plywood And Doors LTD Midland Road, Leeds LS10 2RJ"
    },
    {
        "id": "supid83",
        "name": "Levitex",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Greenheys, Pencroft Way, Manchester M15 6JJ"
    },
    {
        "id": "supid84",
        "name": "Lifetime Brands",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid85",
        "name": "Living And Home",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Wenrit Global Ltd, Unit 1-3 Montague House, Mathews Street, Manchester M12 5BB"
    },
    {
        "id": "supid86",
        "name": "Luceco",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Luceco UK Ltd, Stafford Park 1, Telford, Shropshire TF3 3BD"
    },
    {
        "id": "supid87",
        "name": "Lucky Dip",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "Perishable items, such as confectionary cannot be returned."
    },
    {
        "id": "supid88",
        "name": "Mashco",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "Any toiletries/consumables and spare parts are not returnable."
    },
    {
        "id": "supid89",
        "name": "Melrose Textile Co",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid90",
        "name": "Merloni Domestic Appliances / Whirlpool / European Appliances",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid91",
        "name": "Meroncourt Europe",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire SG15 6SG"
    },
    {
        "id": "supid92",
        "name": "Meyer",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Meyer Group Limited, Wirral International Business Park, Riverview Road, Bromborough, Wirral CH62 3RH"
    },
    {
        "id": "supid93",
        "name": "Modrec International Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Modrec International Ltd, Gateway 2, Wesley Way, Benton Square Industrial Estate, Newcastle Upon Tyne NE12 9TA"
    },
    {
        "id": "supid94",
        "name": "Momentum Hyper",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex CM2 7HY"
    },
    {
        "id": "supid95",
        "name": "MV Sports",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid96",
        "name": "My Babiie Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1 St. James Business Park, Henwood Ind. Estate, Henwood, Ashford TN24 8DH"
    },
    {
        "id": "supid97",
        "name": "Nielsen Bainbridge Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid98",
        "name": "Norcros Group T/A Croydex Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Croydex, Central Way, Andover Hampshire SP10 5AW"
    },
    {
        "id": "supid99",
        "name": "Nudea",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Nudea Studio, Manor House, Church Road, Little Marlow, Buckinghamshire SL7 3RZ"
    },
    {
        "id": "supid100",
        "name": "Obaby",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid101",
        "name": "Optima Manufacturing Jewellers Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.",
        "returnsAddress": "Optima Ltd, 124 Hockley Hill, Birmingham B18 5AN"
    },
    {
        "id": "supid102",
        "name": "Oxford Products Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Priority Return, Oxford Products Ltd, De Havilland Way, Witney OX29 0YG"
    },
    {
        "id": "supid103",
        "name": "Peers Hardy",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene reasons, pierced jewellery cannot be returned.",
        "returnsAddress": "Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley Way, Solihull B37 7GN"
    },
    {
        "id": "supid104",
        "name": "Personalised Memento",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid105",
        "name": "Pet Brands Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Pet Brands, Paramount House, Gelderd Road, Birstall, Batley, WF179QD"
    },
    {
        "id": "supid106",
        "name": "Phoenix Textiles Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Phoenix Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield HD8 9HH"
    },
    {
        "id": "supid107",
        "name": "Plum Play",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Plum Products Ltd, Middle Street, The Cliff, Ingham, Lincoln LN1 2YQ"
    },
    {
        "id": "supid109",
        "name": "Portmierion",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Portmeirion, PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire ST4 8GR"
    },
    {
        "id": "supid110",
        "name": "Premier Decorations Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex HA4 0EJ"
    },
    {
        "id": "supid111",
        "name": "Prestige Touch",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Food, drink and cosmetics items cannot be returned. For hygiene reasons, we also cannot accept returns for any items where the seals/cellophane has been opened.",
        "returnsAddress": "Linmar House, East Portway Business Park, Andover SP10 3LU"
    },
    {
        "id": "supid112",
        "name": "Product Care Group Trading Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "AP Taylor Ltd, 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire LU5 5UL"
    },
    {
        "id": "supid113",
        "name": "Pure Electric",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid114",
        "name": "Raleigh",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid115",
        "name": "Rapport Home Furnishing",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rapport Home Furnishings Ltd, Unit 23 Cosgrove Way, Luton LU1 1XL"
    },
    {
        "id": "supid116",
        "name": "Rashmian Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip HA4 0EJ"
    },
    {
        "id": "supid117",
        "name": "Rayware Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Rayware Limited, DD Returns, Mayflower Avenue, Hunts Cross, Liverpool L24 9BA"
    },
    {
        "id": "supid118",
        "name": "Regatta",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit B, Brook Park East, Shirebrook NG20 8RY"
    },
    {
        "id": "supid119",
        "name": "Rewards and Gifts Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Any technology products will not be accepted with personal information on the item, such as iCloud locked, personal photos or any other personal information for return due to GDPR. Health & Beauty items will not be accepted if opened or partly used unless there is a problem or fault with the product.",
        "returnsAddress": "P1 4&5, Heywood Distribution Park, Heywood, Lancashire OL10 2TT"
    },
    {
        "id": "supid120",
        "name": "Ricomex UK Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Cardinal C/O Ricomex UK Returns, 26 Sharston Road, Manchester M22 4ZS"
    },
    {
        "id": "supid121",
        "name": "Riva Home Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Riva Paoletti Ltd Riva Home, Coal Road, Leeds LS14 1PS"
    },
    {
        "id": "supid122",
        "name": "RKW Electrical Distributors",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid123",
        "name": "Robbie Toys Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, Minster, Ramsgate CT12 5EZ."
    },
    {
        "id": "supid124",
        "name": "Rock Luggage",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "24 Wadsworth Road, Greenford, Middlesex UB6 7JZ"
    },
    {
        "id": "supid125",
        "name": "Ryder Imports",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Ryder Hub, The Old Wagon Works, Mantle Lane, Coalville LE67 3DW"
    },
    {
        "id": "supid126",
        "name": "S Green and Sons Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "20 Commercial Rd, London N18 1TP"
    },
    {
        "id": "supid127",
        "name": "S W Living Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "SW Living Ltd, Asia Mill, Bradford Road, Bolton BL3 2HE"
    },
    {
        "id": "supid128",
        "name": "Sabichi Homewares Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid129",
        "name": "Searchlight Electricals",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Searchlight Electric, 900 Oldham Road, Newton Heath, Manchester M40 2BS"
    },
    {
        "id": "supid130",
        "name": "Second Chance Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Units 1-4 Pipers Court, Amy Johnson Way, Blackpool FY4 2RT"
    },
    {
        "id": "supid131",
        "name": "Shankar (UK) Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Shankar UK, 63 Major Street, Wolverhampton WV2 2BL"
    },
    {
        "id": "supid132",
        "name": "Shire Garden Buildings",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid133",
        "name": "Silverfish",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Silverfish UK Ltd, Units 3a-3c Woodacre Court, Saltash Parkway Industrial Estate, Burraton Road, Saltash, Cornwall PL12 6LY"
    },
    {
        "id": "supid134",
        "name": "Sofa.com",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid135",
        "name": "Something Different Wholesale Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Something Different Wholesale, Upper Fforest Way, Enterprise Park, Swansea SA6 8PJ"
    },
    {
        "id": "supid136",
        "name": "Spencer Grace Ltd",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid137",
        "name": "Spicers of Hythe Limited",
        "returnsInstructions": "Please contact our Customer Service team for further assistance.",
        "importantInfo": "All goods are non-returnable as they are perishable."
    },
    {
        "id": "supid138",
        "name": "Sports Directory",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5, Butterly Avenue, Questor, Dartford, Kent DA1 1JG"
    },
    {
        "id": "supid139",
        "name": "Sweatband.com",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid140",
        "name": "Team Tex (UK) Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Merkan Transport, 33 Liliput Road, Brackmills, Northampton NN4 7DT"
    },
    {
        "id": "supid141",
        "name": "Tee-Zed Products Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "JAS Contract Logistics, Thurrock Distribution Centre, Unit A Dolphin Park, Dolphin Way, Thurrock RM19 1NZ "
    },
    {
        "id": "supid142",
        "name": "The Ace Supply Co. Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Warehouse, Unit A3/4 Southmoor, Industrial Estate, Southmoor Road, Wythenshawe, Manchester M23 9XD"
    },
    {
        "id": "supid143",
        "name": "The Activity Superstore Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "TAS (Studio Returns), Freepost RTZB-RRJT-ULYS, 1st Floor, 41-45 High Street, Saffron Walden CB10 1AR"
    },
    {
        "id": "supid144",
        "name": "The Electric Incentive Company Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Used bathroom products cannot be returned.",
        "returnsAddress": "RETURNS, Unit 12, Sixth Avenue Business Park, Bluebridge Industrial Estate, Halstead CO9 2GU"
    },
    {
        "id": "supid145",
        "name": "The Mad Group HQ",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "430 Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1AD"
    },
    {
        "id": "supid146",
        "name": "The Original Metal Sign Company",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Unless faulty or damaged, personalised items cannot be returned for reasons relating to the bespoke nature of the goods.",
        "returnsAddress": "The Original Metal Sign Co, Royd Way, Keighley BD21 3LG"
    },
    {
        "id": "supid147",
        "name": "Threadbare",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached.",
        "returnsAddress": "Dimensions, 1 Glenburn Road, East Kilbride G74 5BA"
    },
    {
        "id": "supid148",
        "name": "Transcontinental Snowtime",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire, FY4 4QE"
    },
    {
        "id": "supid149",
        "name": "Treat Republic",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "FAO Returns: Unit 2, 6 Greycaine Road, Watford WD24 7GP"
    },
    {
        "id": "supid150",
        "name": "Turner Bianca plc",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Turner Bianca, Bell Mill, Claremont Street, Oldham OL8 3EJ"
    },
    {
        "id": "supid151",
        "name": "Tyrone Textiles Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Curtains must be unused, unaltered and returned in their original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.",
        "returnsAddress": "30-31 Riverwalk Business Park, Riverwalk Road, Enfield EN3 7QN"
    },
    {
        "id": "supid152",
        "name": "Ultimate Home Living",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 5, Froxmer Street, Manchester, Gorton, M18 8EF"
    },
    {
        "id": "supid153",
        "name": "United Wheels",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid154",
        "name": "Unnu Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "UNNU Ltd, Unit B, Clifton Down Shopping Centre - Basement, Alma Vale Road, Bristol BS8 2NN"
    },
    {
        "id": "supid155",
        "name": "Upgrade Bikes",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid156",
        "name": "Valbonne Lingerie (UK) Ltd T/A Cintamani",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "importantInfo": "Underwear sold with hygiene strips must be intact upon returning & products must be in their original packaging.",
        "returnsAddress": "54/56 Stocks Street, Cheetham Hill, Manchester M8 8QJ"
    },
    {
        "id": "supid157",
        "name": "Vantona Home Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Unit 8a, Newby Road, Hazel Grove, Stockport SK7 5DA"
    },
    {
        "id": "supid158",
        "name": "Velo Brands",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "VeloBrands Ltd, Copplestone Mills, Copplestone, Devon EX17 5NF"
    },
    {
        "id": "supid159",
        "name": "Virginia Hayward Ltd",
        "returnsInstructions": "Please contact our Customer Service team for further assistance."
    },
    {
        "id": "supid160",
        "name": "Weeride UK",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "WeeRide Returns, Silver X Group, Unit 2 & 3 Hamilton Road, Sutton in Ashfield NG17 5LD"
    },
    {
        "id": "supid161",
        "name": "Weybury Hildreth Limited",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands DY6 7UZ"
    },
    {
        "id": "supid162",
        "name": "Where's that from (AMH Brands)",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "1a Kent Street, Salford, M7 1UH"
    },
    {
        "id": "supid163",
        "name": "Widdop Bingham & Co Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Widdop & Co, Broadgate, Broadway Business Park, Chadderton OL9 9X"
    },
    {
        "id": "supid164",
        "name": "Wilton Bradley Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Frasers Returns, Wilton Bradley Ltd, Brooke House, Sabre Close, Heathfield Industrial Estate, Devon TQ12 6TW"
    },
    {
        "id": "supid165",
        "name": "You Garden Ltd",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "You Garden RETURNS, Long Lane Nursery, Long Lane, Gedney Hill, Spalding PE12 0PP"
    },
    {
        "id": "supid166",
        "name": "Zyro Fisher",
        "returnsInstructions": "Pack securely and send via tracked mail.",
        "returnsAddress": "Zyro Fisher, Roundhouse Road, Faverdale Industrial Estate, Darlington DL3 0UR"
    }
]
Loading supplier list...
Still need to contact us
Have you received my returned item?

Returns take up to 14 days from the date of return, to be received back and processed.

You'll usually be able track the progress of your return, if you have tracking details from the carrier.

Once we've received the item back, we'll inspect the item and all being well we'll be able to process it for you. You'll receive confirmation by email.

Where a refund is due, you can expect your refund to be applied to your original payment method used for that order.

Still need to contact us
My parcel hasn't been picked up by Evri yet

For Evri returns, if you've scheduled a specific day then the driver should attempt the collection at some point during operating hours (8am to 8pm).

They'll send you an email or SMS where possible, to let you know when they intend to arrive with an estimated timeslot.

If you're not in when the driver arrives - they will try again. They will attempt to collect 3 times, usually on different days.

If they've left a card or sent you an email advising that they have attempted collection, please follow the instructions detailed on the notification.

If you've not had any contact from them and the collection is overdue, or you're experiencing problems, please follow the instructions below:

  • return was arranged by you- contact Evri so they can help you with your return.
  • return was arranged by us- contact us with full details of your return.
Still need to contact us
Can I return more than one order in the same parcel?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

Still need to contact us
I'm experiencing issues using the returns portal

I'm struggling to login

We're sorry to hear you are experiencing problems with our returns portal, please see below for some suggestions that should help:

  • Are you entering the correct order number - You can find your Order Number on the emails we send to you. It may look like this: EXAMP0000000123456. You can find your order number when you login to My Account or on your emails relating to this order.
  • Are you entering the correct email address or last 4 digits of the telephone number you used to place this order
  • Check there are no spaces before or after the order number, email address or last 4 digits of the telephone number
  • Is your order still within the 28 days return period? This starts from when you received your order

I can't download my returns label

  • If you are using a mobile phone, please check your phone has received the latest updates
  • If you are having difficulties opening the file, you may need to enable pop ups in your browser. If you are still unable to download your label a copy will also have been sent to your inbox
  • If you haven't received your email containing the 'Order Label' please check your junk folder, the return label or QR code email will be sent from @returns.international

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

Still need to contact us
When will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card or a eVoucher, the refund will be issued as a gift card or eVoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. If you haven't received your eVoucher please check your junk folder for an 'Order refunded' email.

Still need to contact us
How will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

Still need to contact us
My item has the wrong personalisation

We're sorry to hear there is a problem with your item.

In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.

Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Service team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.

Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.

Still need to contact us
What is Frasers Plus?

Frasers Plus is a credit product which enables you to spread the cost of your purchases into monthly instalments.

You'll now see Frasers Plus as a payment option during checkout when you buy from us online. So if you'd prefer to spread the cost of your purchases you can select Frasers Plus to apply for an account during checkout.

If you want to learn more about Frasers Plus see our How does Frasers Plus work? FAQs here or if you need any support from the Frasers Plus team, you can find more information here - Frasers Plus ( https://fgsupporthelp.zendesk.com/hc/en-gb )

Complaints about your Frasers Plus account

We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Frasers Group Financial Services who provide and manage your Frasers Plus account.

If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. Contact details are below.

Please note: Any enquiries or complaints regarding purchases, including deliveries, should be directed to our customer services team

How to make a complaint about your Frasers Plus account?

Complaint type

Who should I contact?

 

My complaint is about:

  • The Frasers Plus Account or App,
  • Frasers Plus payment,
  • Frasers Plus terms and conditions,
  • Frasers Plus communications.
  • Frasers Plus marketing,
  • The actions of one of our colleagues in conversation about Frasers Plus.

 

Frasers Group Financial Services – via:

What happens after I make a complaint?

  • We take all complaints seriously and we will do everything we can to resolve them quickly.
  • We will acknowledge your complaint promptly and keep you updated. In most cases, you’ll receive our final response within 8 weeks from receipt of your complaint. If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it.

What if I am unhappy with your final response?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombudsman Service who offer a free and independent review service. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. You'll need to contact them within 6 months of receiving our final response email. 

Still need to contact us
How can I apply?

You are no longer able to apply for a new Studio Pay Credit Account, however you can still shop with Credit or Debit card.

Simply select the products you require by adding them to your basket. When you have finished shopping, select the Checkout option in your shopping basket to pay by Credit/Debit card or using your existing Studio Pay account if you have one.

Still need to contact us
Your Account Explained

What do I need to do to get an account?

Simply place your order and apply for a Studio Pay Credit Account at the checkout. Don't worry, this will be quick and easy, you just need to enter a few personal details and we'll do the rest. We will perform some checks and tell you straight away if you can have your Studio Pay Credit Account.

How does it work?

We will give you a credit limit subject to the checks we run. Once we have despatched your order, we will issue a statement that will include information about your account. Don't worry, we will keep you informed about your credit limit, orders and payments.

What do I need to do?

Once we have issued your statement, you can choose to pay the minimum amount, the balance or any amount in between - handy for expensive purchases or when money is tight - Representative 39.9% APR variable. If you only make the minimum payment it will take longer and cost more to repay the balance.

What else do I need to know?

When you apply for your Studio Pay Credit Account we will perform checks that will be visible to other lenders on your credit file. Your credit file will also show how you manage your account with us, for example it will show if you missed a payment. If you choose to spread your payments, we will charge interest from the date the goods are sent. It is important to pay on time as we will charge £12 if a payment for at least the minimum amount does not reach your account in time. Learn more about Your Studio Pay Credit Account in our Help Section.

Still need to contact us
Interest Explained

What is Interest?

Interest is charged when you choose to spread the cost of your shopping. You will see the interest charge on your statement and we also show you what your interest charge is likely to be on your next statement.

We calculate your interest each day and add it to your balance when we prepare your monthly statement. By calculating the interest each day we make sure that whenever your balance changes we only charge you interest on what you owe on that day. For example when we receive a payment that reduces your balance the amount of interest charged will also reduce from that day onwards.

How does interest work with different plans?

We think it is important you understand how interest will be charged on your Studio Pay Credit Account along with any other credit options like Buy Now Pay Later and Interest Saver. This will make sure there are no unwanted surprises and you know what you are opting in to.

If you have opted for a Buy Now Pay Later or Interest Saver plan and do not pay it in full by the time it expires, we will back date the interest to when the order was added to your account, but will take into account any payments you have made to your plan.

If you want to read about this in more detail please see Your Studio Pay Credit Account in our Help Section.

What can I do to reduce interest?

Here are some easy ways to reduce how much interest you pay:

  • Pay as much as you as you can reasonably afford each month.
  • Pay your statement as quickly as you can after you receive it.
  • If you have opted for a plan such as Buy Now Pay Later or Interest Saver - keep an eye on the expiry dates because interest will be charged if the plan expires before you have paid it off.

Alternatively, you can watch the video below:

Still need to contact us
What is the APR?

For new credit customers the APR is representative 39.9% variable.

Still need to contact us
Can my credit limit be increased/decreased?

Credit limits are reviewed each month and will automatically increase or decrease depending on factors such as payment history, order values and order frequency.

If you wish to place an order that exceeds your current available credit you will need to make a payment for the difference before we can process the order.

You can also request a credit limit to be decreased using My Account or by contacting the Financial Services team stating the amount you would like to reduce it to. Please note that this does not guarantee the amount will always be available to you, however we will ensure that your credit limit never goes above this figure.

You can check the My Account section of our website to request an adjustment to your credit limit. Alternatively you can contact our Financial Services team by using the contact details below.

Still need to contact us
Your Statement Explained

One

Account Number
Your account number is always shown here - you'll need this if you give us a call, write to us or want to log into your account online.

Two

Summary
Your 'summary' provides key information about your account including your balance, minimum payment and your payment due date.

Information Panel
We use this space to provide you with important information about your account including any changes to your credit limit, payment plans coming to an end or new ways to pay.

Bank Giro Credit Form
You can use this bank giro credit form when you want to pay over the counter in a bank, building society or at a post office.

Date
This is the date of a credit, charge or in the case of an order its despatch date and for payments it is the day we received it.

Three

Description
This is a short summary of the type of transaction.

Credits
Credits include any items you have returned or payments we have received.

Charges
Charges include any orders placed, interest charges, account protection or any other fees.

Estimated Interest
We are required to give you an estimate of how much interest you might be charged on your next statement. The amount assumes you pay the minimum payment and you don't make any other purchases.

Your Payment Plans
This section gives you a summary of the payment plans you have - including BNPL and Interest Saver. You can see the original order value, how much you have left to pay and the date that the plan expires. The Monthly Payment shown is included in the Minimum payment show in Your Summary.


Still need to contact us
How To Make Payments

Payment Methods

We offer a choice of payment methods to make it easy for you to pay; simply choose the method that suits you best from the available payment methods shown on your statement and allow sufficient time for it to reach us. Please only use one of the methods shown to avoid unwanted delays or payments going missing.

Paying by Direct Debit

A Direct Debit ensures your minimum payment is always paid on time and you are not worried about missing payments. Your Direct Debit can be used to pay your minimum payment, your full account balance or a fixed amount in between. 

You can set one up by getting in touch with our Studio Pay team on 0371 376 5680

Please do not set up a standing order or online transfer from your bank account as your payments could be delayed or fail to be allocated to your account.

Paying on the website

This is the easiest way to make a payment. Just log into "My Account", select "Make a card payment" and complete your payment details using your debit or credit card. Remember to allow up to 48 hours for your payment to show on your Studio account. If you choose the Pay Now option, you can simply pay the full cost of an order immediately by a credit or debit card. Please note that you’ll be unable to access “My Account” outside of the UK, so please make your payment prior to leaving the UK or via one of the other payment methods shown below.

Paying by phone

You can call us on 0371 376 5680, the secure automated payment option is available 24/7. You'll need to confirm your card number, expiry date, card verification number and the last 3 digits on the signature strip on the back of your card.

Remember to allow up to 48 hours for your payment to show on your account. If you choose the Pay Now option, you can simply pay the full cost of an order immediately by a credit or debit card.

Paying at the bank

With every paper statement we send we'll attach a Bank Giro Slip. You can pay over the counter in a bank branch using your bank giro slip ensuring your Studio account number is quoted on the slip. The cashier will stamp both parts A and B of the Giro. Keep part B as proof of payment. Some banks may make a charge if you pay anywhere except a branch of your own bank or Barclays. 

Please allow up to 5 days for your payment to show on your Studio account. If you need us to send you a Bank Giro Slip, please get in touch with our Financial Services team using the contact details below.

Paying by cheque or postal order

With every paper statement we send we'll attach a Bank Giro Slip. Complete your Giro Slip and send it with a cheque or postal order to Studio Pay, Preston, PR0 2AL. You must write your account number and your name and address on the reverse of all cheques / postal orders. 

Please do not send cash in the post. We cannot be held responsible for payments lost in the post. Please allow up to 7 days for your payment to show on your account. 

If you need us to send you a Bank Giro Slip, please get in touch with us using the contact details below.

Still need to contact us
Can I change my payment due date?

Sorry, we aren’t currently offering the ability to change your payment due date with Studio Pay.

If you find you are unable to make your payment by the due date, please don't hesitate to contact our Financial Services team so that we can assist you at the earliest opportunity -

If you are experiencing any financial difficulties you can also check our Financial Help page with further help & information.

* Lines are open 8am to 8pm (Mon to Fri) and 8am to 4pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.

Still need to contact us
Can I switch to paperless billing?

Yes, you can manage how you receive your statements by signing in to My Account, selecting 'Go Paperless' and then choosing your preference.

If you'd prefer to stick with paper statements for now, that's fine. We just want to give you a heads up that as part of our commitment to the environment we aim to introduce paperless statements to all of our customers. Don't worry, we'll let you know by email if any changes are made to how we send statements to you. You'll also always have the option to change your preference in My Account if needed.

Still need to contact us
Have you received my payment?

Your payment records can be seen when logging into My Account and selecting the Account Summary option.

If your payment is not showing yet, please ensure that you have allowed sufficient time for the payment to have been processed: -

  • Card Payments- please allow 48 hours.
  • Cheque- please allow 7 days.
  • Postal Order or Cash sent directly to us- please allow 14 days.

If you chose to pay by debit or credit card when you placed your order, a long payment transaction reference would have been displayed or provided to you once your payment had been taken.

If we have your email address, we will also send you an email confirming that we have received your payment.

If, after allowing sufficient time, the payment is still not showing, please check with your bank/card issuer to identify if the payment has been taken before contacting us.

Internet/Telephone Banking- We are unable to process payments made by this method and as a result it can take up to 6 weeks for the payment to be located in our bank account and placed onto your account. If it has been more than six weeks since you made the payment please contact us with the full details.

Still need to contact us
I haven't received a statement

You can view, save and print your current statement online by logging in to My Account and clicking View Statements. You can also make a secure card payment online.

We issue a statement each month detailing your outstanding balance and payment details. If you find you are not receiving statements on a regular basis we recommend that you check we hold the correct details for you by logging in to your account online.

If you haven't received a statement and your payment date has passed, please don't hesitate to contact our Financial Services team so that we can assist you at the earliest opportunity.

If you are experiencing any financial difficulties you can also check our Financial Help page with further help & information.

* Lines are open 8am to 8pm (Mon to Fri) and 8am to 4pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.

Still need to contact us
Why have I been charged interest?

We will issue a statement every month showing your outstanding balance and the minimum payment details. You may choose to either pay the balance in full, or pay in instalments.

Should you choose to pay in instalments, you may pay any amount higher than the minimum payment detailed on your statement. A daily interest charge will be calculated against your balance activity and will be shown on your next monthly statement.

If you instead choose to pay your full balance before the required payment date, no interest will be charged.

To reduce the value of interest applied on each statement, we would recommend that you make the required payments towards your account at your earliest convenience.

Still need to contact us
I need help managing my finances

If you cant make your next payment, please let us know so that we can try to help you. if you are experiencing any financial difficulties you can also check our Financial Help page with further help & information. Depending on the information you give us about your circumstances, we might suggest that you contact a third party for further assistance. We have included below some contact details which may be helpful to you.


StepChange is a debt advice charity that help people tackle their debts by providing practical debt solutions. They have a number of useful tools on their website. Also, calls from a landline are free if you call their debt helpline on 0800 138 1111. Lines are open Mon-Fri 8am-8pm and Sat 8am-4pm.


Citizens advice offer advice both face to face and over the phone. As well as debt advice they offer assistance on employment, housing, benefits, tax credits and immigration. Just visit or call your local Citizens Advice office.


Age UK provide information and advice on anything from health to housing. They can be contacted on 0800 169 2081 - calls are free from any UK landlines.


Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope or at risk of suicide throughout the UK and Ireland. They can be contacted on 116 123 - calls are free from any phone.

Still need to contact us
Why have I received a default sum?

We didn't receive the required minimum payment amount from you by the due date.

Statements are issued every month advising you of your minimum payment details and the payment due date. Should any payment reach us after the due date, or if you fail to meet the minimum required payment, your account will fall into arrears and incur a default sum.

Default sums are detailed in the credit agreement which was sent to you upon opening your account, in the Terms & Conditions shown on our website and in the back of our catalogues.

If you wish to discuss your account with us please contact the Financial Services team using the details in these FAQs.

Still need to contact us
I want to close my Studio Pay credit account

We are sorry that you no longer wish to shop with us.

If there is a particular problem which you would like to discuss further, please contact us. We'd like to help.

Alternatively, provided your account balance is clear, we will be able to close your account for you immediately. To do so simply contact our Financial Services using the contact details provided.

** Lines are open 8am to 8pm (Mon to Fri) and 8am to 4pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.

Still need to contact us
Help with a verification code message

To keep things safe on our website and app, we'll sometimes send you an Email or a Text message asking you to enter a unique code before placing an order and giving you access to your account online.  We'll send a code to the email address or mobile phone number registered on your Studio Pay account.  This code only works for a short time, so please use the code as soon as you can.

I have not received my Verification Code

It can sometimes take a few minutes to receive your verification code.  If you have not received your verification code after a few minutes please use the Resend Code option.  Please do not use the resend option multiple times as there is a chance your login will be disabled.

The Verification Code has been sent to a phone number I cannot access

You will need to update the phone number registered on your Studio Pay account.  To do this, log in to your Studio Pay account here, click Personal Details and update Phone Number 1 to your new mobile phone number.  Please remember to scroll to the bottom and click Save Changes.  Return back to checkout and if you are still being asked to enter a verification code that has been sent to your old phone number, click cancel, log back in and a new verification code will be sent to your updated phone number.  

The Verification Code has been sent to an email address I cannot access

You will need to update the email address registered on your Studio Pay account to receive verification codes plus important updates about your Studio Pay Account.  To do this, log in to your Studio Pay account with the email address you have already registered here, click Personal Details and update Email Address to your new email address.  Please remember to scroll to the bottom and click Save Changes.  When you log back in to your Studio Pay account you will have the option to send your verification code to your updated email address. 

I did not request a Verification Code

If you've received a verification code and are concerned someone is trying to access your Studio Pay account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ.

If you are still unable to update your email address or your mobile phone number in your Studio Pay account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ. 

Still need to contact us
I'm trying to order, but can't update my mobile phone number

To do this, log in to your Studio Pay account here, click Personal Details and update Phone Number 1 to your new mobile phone number.  Please remember to scroll to the bottom and click Save Changes. If an error message appears, please click Save Changes again.  You should see your new phone number in Phone Number 1. When you return to checkout you will be prompted to enter a six digit code that has been sent to your new mobile phone number.

If you are still unable to update your mobile phone number in your account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ.

Still need to contact us
I've updated my phone number on Studio Pay but can't place my order

To check your phone number has been updated please log in to your Studio Pay account here, click Personal Details and check Phone Number 1. If the mobile phone number is incorrect, please change your phone number, scroll down and click Save Changes. If an error message appears, please click Save Changes again.

When returning to checkout, if you are still seeing your old number please cancel the prompt and enter your email and password again during checkout. This will trigger the code to be sent to your updated number.

If you are still unable to update your mobile phone number in your account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ.

Still need to contact us
How do I make a Financial Services complaint?

If you've not had a good experience with us, we'd like to know more. Your feedback is important to us.

If you'd like to get in touch with us about your query, or about a complaint, please follow the below guidance.

Have you been in touch with our team?

  • If you're thinking about getting in touch for some information, or an explanation, we'd recommend you check our online FAQ's first. Many customers find the help they need without needing to get in touch.
  • If you do need some help from our team or wish to raise a Complaint, please get in touch with us - we'd love the opportunity to try to help you. You can find our up-to-date contact details here - How can I contact you?

If I complain, what can I expect from you?

  • For a final outcome, the timescale can vary based on the complexity of your complaint, and how busy we are. Complaints can take up to 56 days to be resolved during busy times.
  • We will investigate all complaints received thoroughly and impartially.
  • We will assess your complaint fairly, consistently and promptly taking into account all relevant factors.
  • Where we cannot resolve your complaint within three days, we'll acknowledge receipt of your complaint promptly, providing you with the details of who is handling your complaint, how to contact them and what will happen next.
  • We will then keep you informed of the progress of the measured being taken to resolve the complaint.
  • If your complaint has not been resolved within 8 weeks, we will send you a final response or a further progress update regarding your complaint.

I've already complained and am unhappy with the response.

If, for whatever reason, you are unhappy with how we handled your complaint please get in touch to let us know using our contact details here - How can I contact you?. We'll capture your feedback and try to help you further.

If you're a Studio Pay customer, or your complaint is regarding a regulated financial product, you may be entitled to refer your complaint to the Financial Ombudsman Service if:

  • You're dissatisfied with how we handled your complaint or
  • If we've taken longer than 8 weeks to resolve your complaint

For regulated complaints we'll provide you with details of the Financial Ombudsman Service within our response to your complaint. Their contact details are:

Still need to contact us
How can I access my Studio Pay account online?

If you already have an account number with us, but have never used our website before you will not be able to create an online login at this time.

If you're wanting to place an order with Studio you will be able to checkout by making a card payment for your order. We will not be able to charge an order to your Studio Pay account.

If you're wanting to manage your current Studio Pay account - please continue to use your usual payment options. If you need any help, please check this help centre or you can get in touch with the Studio Pay team directly - How can I contact Studio Pay?

If you have already registered, and are struggling to login please see - I'm having trouble signing into my account online

Still need to contact us
I've ordered before, but can't login (not Studio Pay)

Sorry to hear you're struggling to login.

If you have a Studio Pay account - please head here ( https://help.studio.co.uk/en/support/solutions/articles/80001078407 ) for help on how to get access to your Studio Pay credit account.

If you have a normal shopping account and are struggling to login with your details, we'd recommend you try resetting your password in the first instance. As long as we have your correct details on file, you'll get an email enabling you to reset your password.

If you cannot reset your password - this may mean that the details on our records are not accurate (eg. email address not spelled correctly). During these circumstances you would need to register as a new user as we are unable to make changes to your online profile, including changing your email address.

Still need to contact us
I'm having trouble signing into my account online

You'll need to sign in to your account if you want to place an order, or if you want to check your account and previous order details. If you're trying to sign in, but are being told your details are incorrect, please check the following advice-

Are you struggling on the login page?

You'll need your email address and password to login and the details that you enter will need to fully match our records to get you logged in.

  • Please make sure you're using the same email address that you used to log in last time. If you're unsure, this will normally be the same email address where we send updates regarding your orders and account.
  • Your password will need to be the same password that you used to login last time. If you use different devices and browsers to access the site, please keep in mind that some of them now offer to save your password for you. If your saved password isn't working, it's probably an old password that has since been changed.
  • Please try not to make multiple login attempts. If you do, there's a chance your login will be disabled and you'll be promoted for additional security information. If you're unsure about your details we'd recommend you head straight to the 'forgotten your password page to reset your login. You can see some further guidance on resetting your password below.

Are you struggling on the 'forgot your password' page?

To successfully reset your account, we'll need you to let us know your email address, surname, date of birth and post code. All of these details must match our records to successfully reset your login.

  • Please make sure you're using the same email address that you used to log in last time. If you're unsure, this will normally be the same email address where we send updates regarding your orders and account.
  • Your surname needs to match your account details, this will be the same as what is usually on your paperwork. If you've changed your surname, please consider if you've let us know about the change of details. We may still have your previous surname on our records.
  • Your date of birth needs to match your account details. We'd recommend you take care when selecting the date, month and year and double-check the information before moving on.
  • Your post code needs to match your account details and will also be where we usually send your paperwork. If you've changed address since you last logged in, we may still have your old post code on our records. Try to avoid adding any extra spaces when providing your post code.
  • Once your password is reset successfully, you'll be sent an email which includes a link to create a new password. This link will only work for a few minutes, so please activate it as soon as you can.

Are you currently registered on the website?

  • If you've shopped with us before, but have never registered your account online, you won't yet have a log in. We do not currently have an ability to create an online login for existing Studio Pay customers. You will therefore only be able to place orders using a card payment during checkout.
  • If you've registered online before, but have had your online account locked as a result of entering the wrong password information, you'll be prompted to provide additional detail to get your account back online.

If you've checked the above and are still struggling, please get in touch with the Studio Pay team for help with your login - How can I contact Studio Pay?

Still need to contact us
I'm experiencing issues using the website

You can refer to the product page and press deliveries to see what options are available.

We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help: 

  • Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  • Clear your cache and cookies
  • Deactivate any plugins
  • Check your HTTPS settings
  • Clear your temporary files
  • Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet. 

Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.  

Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

Still need to contact us
I'm experiencing issues with the App

We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.

If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.

If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

Still need to contact us
How do I change my details?

Once you login to your account online, you'll be able to change some of your details. The information you can see and update will depend on the type of account you have-

If you have a Studio Pay credit account - you will be able to update your billing address, phone number, credit limit & statement preferences. To do this, head here. ( https://pay.studio.co.uk/my-account )

For other order-related details, or if you pay in full during checkout - you'll be able to see and update your delivery addresses. Please note, you will not be able to make changes to an order (such as change the address, or add/remove items) after it has been placed.

Still need to contact us
How can I change my preferences?

You can see and manage most of your preferences when you login.

Just head over to My Account to manage you account and password.

To update your Studio Marketing Preferences head over to My Account and under Contact Preferences you'll be able to see your current preferences and make changes to them online.

To update your Studio Pay Marketing Preferences head over to your Studio Pay Account and under Marketing Preferences you'll be able to see you current preferences and make changes to them online. 


Still need to contact us
I want to close my pay now account?

Having a pay now account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.

If you'd prefer to keep your account, but would like to stop receiving promotional messages you could change your preferences. If you'd like to do this, please check here - How can I change my marketing preferences?

Important note - If you're trying to remove your online login, or close your Studio Pay credit account, you will need to contact the Studio Pay team so they can help you further. For further information, including the Studio Pay team's contact details please see  - I want to close my Studio Pay credit account ( https://help.studio.co.uk/en/support/solutions/articles/80001078714 )


Still need to contact us
Offers, Promotions and Competitions

We occasionally have offers, promotions or competitions running on our Website. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our (other brand) stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.

Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition.

Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.

Still need to contact us