Orders & Payments
- Placing Orders
  Placing Orders
- Completed Orders
  Completed Orders
- Product Info
  Product Info

Returns & Refunds
- Returns
  Returns
- Refunds
  Refunds
- Brand Partner Returns
  Brand Partner Returns

Financial Services

Frasers Plus
Frasers Plus

Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs

Studio Pay Account & Orders
Studio Pay Account & Orders

Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties

Studio Pay T's & C's
Studio Pay T's & C's

Studio Pay Servicing FAQs
Studio Pay Servicing FAQs

Studio Pay Regulated Complaints

Studio Pay Regulated Complaints

Regulated Complaints

Complaints Information

Firm name: Frasers Group Financial Services Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1st November 2023 - 30th April 2024

Brands/trading names covered: Studio & Ace

	Number of complaints opened by volume of business
Product / service grouping	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	0.01 complaints per 1000 policies in place	1	2	0%	50%	50%	Advising, selling and arranging
Credit related	N/A	3,600	2,643	N/A	N/A	15%	N/A

Archive Data

Financial Services Information - 1st May 2023 - 31st October 2023

Financial Services Information - 1st November 2022 - 30th April 2023

Financial Services Information - 1st May 2022 - 31st October 2023

Financial Services Information - 1st November 2021 - 30th April 2022

Financial Services Information - 1st April 2021 - 30th September 2021

Financial Services Information - 1st October 2020 - 31st March 2021

Financial Services Information - 1st April 2020 - 30th September 2020

Financial Services Information - 1st October 2019 - 31st March 2020

Financial Services Information - 1st April 2019 - 30th September 2019

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