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Financial Services Information - 1st November 2022 - 30th April 2023

Complaints Information

Firm name: Frasers Group Financial Services Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1st November 2022 - 30th April 2023

Brands/trading names covered: Studio & Ace

	Number of complaints opened by volume of business
Product / service grouping	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	0.06 complaints per 1000 policies in place	6	7	43%	29%	100%	General Admin./Customer Service
Credit related	N/A	1,602	1,451	N/A	N/A	25%	N/A

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