Firm name: Studio Retail Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1st April 2019 30th September 2019

Brands/trading names covered: Studio & Ace

	Number of complaints opened by volume of business
Product / service grouping	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	84.29 complaints per 1000 policies in place	9,947	5,013	1.7%	30.9%	68.3%	General Admin./Customer Service
Credit related	N/A	10,097	8,830	N/A	N/A	63.3%	N/A

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