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SR - Financial Services
Frasers Plus
1
What is Frasers Plus?
Switching from Studio Pay to Frasers Plus
5
What if I already have a Frasers Plus account?
Switching to Frasers Plus FAQs
Opting out of switching to Frasers Plus FAQs
How does Frasers Plus compare to Studio Pay?
How does Frasers Plus work?
Studio Pay Credit Account FAQs
29
Studio Pay Credit Account
How can I apply?
Open Banking
Your Account Explained
Why was my application for a credit account unsuccessful?
View all 29
Studio Pay Account & Orders
3
Help with a verification code message
I'm trying to order, but can't update my mobile phone number
I've updated my phone number on Studio Pay but can't place my order
Studio Pay Care Plan / Warranties
4
Product Breakdown or Replacement Plan
About Your Product Replacement or Breakdown Plan
Electrical Product Insurance
Insurance Services - Further Relevant Information
Studio Pay T's & C's
3
Your Studio Pay Credit Account
Using Studio Pay for Frasers Group brands
Ace.co.uk customers: What will my Studio Pay T's & C's be from 14th December 2024?
Studio Pay Servicing FAQs
2
I received a letter with this reference: UTA_DP - FAQs
I received a letter with this reference: UTA_GEN - FAQs
Studio Pay Regulated Complaints
1
How do I make a Financial Services complaint?
Your Full Name
Is your query regarding an online order?
...
Yes
No
Your Email Address
Which Order Number?
Your billing Post Code
Subject
...
Can I make changes to my order?
Can I cancel my order?
Where is my order?
I have received the wrong item.
I'm missing an item from my order.
My order has been cancelled but it appears that I have still been charged.
Why has an item been cancelled from my order?
Why has my whole order been cancelled?
My bank is showing two charges for my order.
My parcel is shown as having been delivered, but I have not received it.
Why has my order not been delivered and returned to you?
How do I return an item?
I believe an item is faulty.
I have returned an item but I have not been refunded for it.
I cannot log into my account.
I would like to comment about one of your stores.
Delete my account.
Contact Reason
...
Change my address
Change my preferences
Close my account (Pay now customer)
An item was missing from my parcel
Delivery charges
I've received the wrong items
My parcel shows as delivered, but I've not received it
Where is my order?
Studio Pay credit account
Cancel my item
I'd like more information about an item
My item has the wrong personalisation
My item is damaged/faulty
One of the parts was missing from my item
The offer has not been applied to my order
Help with an existing return
I need to return an item
I need help logging in
I'm experiencing issues using the app
I'm experiencing issues using the website
I have a query with an Discount code/Gift card/Credit note
Frasers Plus
Change my order
Item cancellations
I need more information
I'm already a customer/Employee
I'm already a customer/Employer
Store Help
Card Payments
V12 Finance
Delete my account
Preorder
<div class="control-group ticket_section"> <label class=" required control-label cf_item_code_1828020-label " for="helpdesk_ticket_cf_item_code_1828020">Product Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_item_code_1828020]" id="helpdesk_ticket_custom_field_cf_item_code_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_missing_preference_1828020-label " for="helpdesk_ticket_cf_missing_preference_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_missing_preference_1828020]" id="helpdesk_ticket_custom_field_cf_missing_preference_1828020"><option value="">...</option> <option data-id="80007281368" value="Refund">Refund</option> <option data-id="80007281369" value="Replacement">Replacement</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_item_code541522_1828020-label " for="helpdesk_ticket_cf_item_code541522_1828020">Product Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_item_code541522_1828020]" id="helpdesk_ticket_custom_field_cf_item_code541522_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_closeaccreason_1828020-label " for="helpdesk_ticket_cf_closeaccreason_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_closeaccreason_1828020]" id="helpdesk_ticket_custom_field_cf_closeaccreason_1828020"><option value="">...</option> <option data-id="80005528606" value="Refund">Refund</option> <option data-id="80005528607" value="Replacement">Replacement</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_item_code727701_1828020-label " for="helpdesk_ticket_cf_item_code727701_1828020">Product Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_item_code727701_1828020]" id="helpdesk_ticket_custom_field_cf_item_code727701_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_rr_preference_1828020-label " for="helpdesk_ticket_cf_rr_preference_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_rr_preference_1828020]" id="helpdesk_ticket_custom_field_cf_rr_preference_1828020"><option value="">...</option> <option data-id="80007182929" value="Refund">Refund</option> <option data-id="80007182930" value="Replacement">Replacement</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_item_code_1828020-label " for="helpdesk_ticket_cf_item_code_1828020">Product Code</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_item_code_1828020]" id="helpdesk_ticket_custom_field_cf_item_code_1828020" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_missing_preference_1828020-label " for="helpdesk_ticket_cf_missing_preference_1828020">How can we fix this for you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_missing_preference_1828020]" id="helpdesk_ticket_custom_field_cf_missing_preference_1828020"><option value="">...</option> <option data-id="80007281368" value="Refund">Refund</option> <option data-id="80007281369" value="Replacement">Replacement</option></select> </div> </div>
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