If your account has been transferred to Link Financial:
You can contact them using the details below for further information:
Address: Link Financial Outsourcing Limited, PO Box 107, Caerphilly, CF83 3GG Tel: 02920 808655 (Monday to Thursday 8am - 6pm, Friday 8.30am – 5pm and Saturday 9am – 2pm.) Email: mail@linkfinancial.co.uk
If you would like to request any previous Studio Pay account statement or have credit file, warranty or fraud queries.
You can get in touch using this secure online contact form and using the “support" button in the bottom right corner of this page.
If you would like to make a claim for your Studio Pay Care Plans or Warranties:
To make a claim, you need to call Castelan Limited on 0330 024 0367. Lines are open between 9am and 5:30pm Monday to Friday. Alternatively, you may send an email to productbreakdown@castelangroup.com or write to Castelan, Customer Care, Alpha House, Sunnyside Road North, Weston-super-Mare, Somerset, BS23 3QY.
If you want to make a complaint about your Studio Pay account:
If you want to make a complaint about how your Studio Pay account has been handled, click here see our up to date FAQs.
If your Studio Pay account was switched to Frasers Plus:
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
