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Knowledge base
Deliveries
Delivery Methods
1
Delivery Options
Delivery FAQ's
10
Why is my order not showing in My Account?
Where is my order?
Tracking delivery
My Evri tracking shows as we're expecting it - what does this mean?
What will happen if I am not in when the parcel is delivered?
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Orders
Completed Orders
8
Can I change my order?
My item is damaged
I'm missing item(s) from my order
You've sent me the wrong item
My item is incomplete (missing parts)
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Placing Orders
6
What payment options are accepted during checkout?
Why is my bank showing two charges for my order?
Can I shop without opening a credit account?
What is payment authentication?
How can I place an order?
View all 6
Product Info
5
Size Guide
Energy Ratings Explained
Product Recalls
Item out of stock?
How do I find my size?
Returns
Returns
2
How do I return my item?
Returns - Bought from a brand partner
Returns FAQ's
4
Have you received my returned item?
My parcel hasn't been picked up by Evri yet
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
2
When will I receive a refund?
How will I receive a refund?
SR - Financial Services
Studio Pay Credit Account FAQs
29
Studio Pay Credit Account
How can I apply?
Open Banking
Your Account Explained
Why was my application for a credit account unsuccessful?
View all 29
Payment Plans
1
Interest Saver
Care Plan / Warranties
4
Product Breakdown or Replacement Plan
About Your Product Replacement or Breakdown Plan
Electrical Product Insurance
Insurance Services - Further Relevant Information
T's & C's
2
Your Studio Pay Credit Account
Using Studio Pay for Frasers Group brands
Servicing FAQs
2
I received a letter with this reference: UTA_DP - FAQs
I received a letter with this reference: UTA_GEN - FAQs
Regulated Complaints
10
How do I make a Financial Services complaint?
Regulated Complaints
Financial Services Information - 1st November 2022 - 30th April 2023
Financial Services Information - 1st May 2022 - 31st October 2022
Financial Services Information - 1st November 2021 - 30th April 2022
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SR - My Account
Getting Started
4
How can I see my orders?
How do I pre-order an item?
How do I buy online?
How can I access my Studio Pay account online?
Technical
7
I'm having trouble signing into my account online
I'm experiencing issues using the website
I'm experiencing issues with the App
How do I change my details?
How can I change my preferences?
View all 7
SR - Site Policies
T's & C's
9
Who we are
Delivery and Returns
General
Cash Customer Trading Terms
Partner Program Product Terms
View all 9
Other Policies & Services
10
About Us
Complete Savings
Copyright
Disclaimers
Lost Parcel Claims
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Privacy & Cookies Policy
3
Privacy Notice
Cookies, Tracking Beacons and Pixels
Security