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Knowledge base
Deliveries
Delivery Methods
1
Delivery Options
Delivery FAQ's
10
Why is my order not showing in My Account?
Where is my order?
Tracking delivery
My Evri tracking shows as we're expecting it - what does this mean?
What will happen if I am not in when the parcel is delivered?
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Orders
Completed Orders
8
Can I change my order?
My item is damaged
I'm missing item(s) from my order
You've sent me the wrong item
My item is incomplete (missing parts)
View all 8
Placing Orders
6
What payment options are accepted during checkout?
Why is my bank showing two charges for my order?
Can I shop without opening a credit account?
What is payment authentication?
How can I place an order?
View all 6
Product Info
5
Size Guide
Energy Ratings Explained
Product Recalls
Item out of stock?
How do I find my size?
Returns
Returns
2
How do I return my item?
Returns - Bought from a brand partner
Returns FAQ's
4
Have you received my returned item?
My parcel hasn't been picked up by Evri yet
Can I exchange an order?
Can I return more than one order in the same parcel?
Refunds
2
When will I receive a refund?
How will I receive a refund?
SR - Financial Services
Frasers Plus
0
Studio Pay Credit Account FAQs
28
Studio Pay Credit Account
How can I apply?
Open Banking
Your Account Explained
Why was my application for a credit account unsuccessful?
View all 28
Studio Pay Account & Orders
3
Help with a verification code message
I'm trying to order, but can't update my mobile phone number
I've updated my phone number on Studio Pay but can't place my order
Studio Pay Care Plan / Warranties
4
Product Breakdown or Replacement Plan
About Your Product Replacement or Breakdown Plan
Electrical Product Insurance
Insurance Services - Further Relevant Information
Studio Pay T's & C's
2
Your Studio Pay Credit Account
Using Studio Pay for Frasers Group brands
Studio Pay Servicing FAQs
2
I received a letter with this reference: UTA_DP - FAQs
I received a letter with this reference: UTA_GEN - FAQs
Studio Pay Regulated Complaints
11
How do I make a Financial Services complaint?
Regulated Complaints
Financial Services Information - 1st May 2023 - 31st October 2023
Financial Services Information - 1st November 2022 - 30th April 2023
Financial Services Information - 1st May 2022 - 31st October 2022
View all 11
SR - My Account
Getting Started
5
How can I see my orders?
How do I pre-order an item?
How do I buy online?
How can I access my Studio Pay account online?
I've ordered before, but can't login (not Studio Pay)
Technical
7
I'm having trouble signing into my account online
I'm experiencing issues using the website
I'm experiencing issues with the App
How do I change my details?
How can I change my preferences?
View all 7
SR - Site Policies
T's & C's
9
Who we are
Delivery and Returns
General
Cash Customer Trading Terms
Partner Program Product Terms
View all 9
Other Policies & Services
10
About Us
Complete Savings
Copyright
Disclaimers
Lost Parcel Claims
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Privacy & Cookies Policy
3
Privacy Notice
Cookies, Tracking Beacons and Pixels
Security