Completed Orders
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- Can I cancel my item? In most cases yes but it'll depend on the type of item you've ordered and how far your order has progressed.Here's ho...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- My item is incomplete or missing parts We're sorry to hear there is a problem with your item.Please contact our Customer Service team within 28 days of the ...
- My item is faulty If you've identified a fault with an item you ordered, please contact our Customer Service team with full details of ...
- I've received the wrong item If the item you received differs to what you ordered or expected, please contact our Customer Service team within 28 ...