Completed Orders
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- Can I cancel my item? In most cases yes but it'll depend on the type of item you've ordered and how far your order has progressed.Here's ho...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
Product Info
- Size Guide
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Product Recalls BELDRAY REVO CORDLESS VACUUMSSALTER HAND VACUUM CORDLESSStudio item numbers: 24579254 Beldray Revo Cordle...
- Energy Ratings Explained What is applicable?FridgesFreezersFridge FreezersWine CoolersWashing MachinesWasher DryersDishwashersTVsMonitorsWhy a...
Placing Orders
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons: Gift cards an...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- I'm having problems adding items to my basket Sorry to hear you're having problems ordering online - here are a few tips you can try:If you are struggling when try...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...