Placing Orders
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- What payment options are accepted during checkout? We accept most well known payment methods:Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AME...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- Payment issues when ordering If you are getting error messages when making a payment using a card, please check the following:The address register...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Apply Gift Card, eVoucher or Credit Note Gift Card/Store Credit NoteOnce you’ve added your items to the basket and selected your delivery option you will be t...
Completed Orders
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- I've received the wrong item If the item you received differs to what you ordered or expected, please contact our Customer Service team within 28 ...
- My item is faulty If you've identified a fault with an item you ordered, please contact our Customer Service team with full details of ...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- Why have you cancelled my order or item? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...
- My item is incomplete or missing parts We're sorry to hear there is a problem with your item.Please contact our Customer Service team within 28 days of the ...
Product Info
- Size Guide
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Item out of stock? Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as wel...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Product Recalls BELDRAY REVO CORDLESS VACUUMSSALTER HAND VACUUM CORDLESSStudio item numbers: 24579254 Beldray Revo Cordle...
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...