Placing Orders
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons: Gift cards an...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- I'm having problems adding items to my basket Sorry to hear you're having problems ordering online - here are a few tips you can try:If you are struggling when try...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- How can I place an order? Ordering online is easy. You just need to add the items you want to your shopping basket / bag to get started.To find...
- Studio Pay - I'm seeing an error asking for a valid mobile number When placing an order on your Studio Pay account, the Studio Pay service requires you to have a valid phone number on...
- Payment issues when ordering If you are getting error messages when making a payment using a card, please check the following:The address register...
- Can I shop without opening a credit account? Yes, you can.We don't offer a 'guest checkout', so keep in mind when you first order from us you'll need to let us kn...
- What payment options are accepted during checkout? We accept most well known payment methods:Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AME...