Returns FAQ's

Have you received my returned item?
Returns take up to 14 days from the date of return, to be received back and processed. You'll usually be able track the progress of your return, if you...
Fri, 8 Sep, 2023 at 10:39 AM
My parcel hasn't been picked up yet
For Evri returns, if you've scheduled a specific day then the driver should attempt the collection at some point during operating hours (8am to 8pm). T...
Fri, 8 Sep, 2023 at 11:33 AM
I need help with the Goods Return Form
IMPORTANT NOTE: The below instructions are for orders which were placed on or before 8th September 2023. If you're trying to return a product which was ...
Fri, 20 Oct, 2023 at 2:44 PM
What is a Parcel Contents Note?
IMPORTANT NOTE: The below instructions are for orders which were placed on or before 8th September 2023. If you're trying to return a product which was ...
Fri, 20 Oct, 2023 at 2:46 PM
What is your Returns Address?
IMPORTANT NOTE: The below address is for returning orders which were placed on or before 8th September 2023. If you're trying to return a product which ...
Fri, 20 Oct, 2023 at 2:48 PM
How big is my parcel?
Knowing how we define our parcel sizes will help you understand how the parcels are delivered. You'll also need to know this information when arranging ...
Thu, 29 Jun, 2023 at 10:45 AM
Can I exchange an order?
No, we do not exchange items. In the event you change your mind, you can return an online item for a full refund only. For details on how to return, please...
Fri, 8 Sep, 2023 at 11:49 AM
Can I return more than one order in the same parcel?
It depends.  Items are shipped from multiple addresses and for returns the item needs to be returned to the original address. If your items came from the s...
Fri, 20 Oct, 2023 at 2:49 PM