Other Policies & Services

About Us
Studio is an established and reputable multi-channel business that has been in operation for over 50 years. It has developed from its humble beginnings in 1...
Tue, 27 Jun, 2023 at 3:18 PM
Complete Savings
What is Complete Savings? Complete Savings is an online membership programme that offers members access to a wealth of discounts and cashback opportunities...
Mon, 26 Jun, 2023 at 8:42 AM
(i) The contents of this site are the property of Frasers Group Financial Services Limited, trading as Studio, or its suppliers, and are protected by UK and...
Mon, 26 Jun, 2023 at 8:43 AM
(i) This website is provided on an "as is" basis, any warranties are excluded to the fullest extent permitted by English law. (ii) We make no r...
Fri, 16 Jun, 2023 at 9:25 AM
Lost Parcel Claims
Think your parcel is lost? Here's what to do Online tracking If you have an online account with us and we hold your email address, you'll get an e...
Fri, 15 Sep, 2023 at 2:53 PM
What is your security policy?
Security is important to us. Your browser will go into secure mode as soon as you click to go into the Checkout or before you enter any personal details. Y...
Mon, 26 Jun, 2023 at 3:22 PM
Customer Services Opening Times
Our regular opening times are as follows: Monday to Friday: 8am to 8pm Saturday & Sunday: 9am to 5pm
Tue, 18 Jul, 2023 at 6:14 PM
How can I get in touch with the Customer Services team?
We aim to make shopping with Studio quick and easy, but appreciate that sometimes you may need a little help. Our help and contact options are listed below:...
Wed, 29 Nov, 2023 at 7:57 AM
Fur Policy
All fur, whether sourced from the wild or from fur farms must be responsibly sourced. If sourced from fur farms then the supplier must have a recognised EU...
Thu, 7 Sep, 2023 at 1:18 PM
Guide to PEGI Ratings
As of 30th July 2012, the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings. The PEGI (Pan European Ga...
Thu, 7 Sep, 2023 at 1:24 PM