Technical

I'm having trouble signing into my account online
You'll need to sign in to your account if you want to place an order, or if you want to check your account and previous order details. If you're try...
Fri, 10 Nov, 2023 at 1:04 PM
I'm trying to register but it says my details don't match
It looks like some of your details may be inaccurate. If you're trying to register your account online, we'd recommend you check the following- Y...
Tue, 20 Jun, 2023 at 10:23 AM
How do I change my details?
Once you login to your account online, you'll be able to change some of your details online including- Login (email address) Password Phone number ...
Tue, 20 Jun, 2023 at 10:29 AM
Help with a verification code message
To keep things safe on our website and app, we'll sometimes send you an Email or a Text message asking you to enter a unique code before giving you acce...
Fri, 20 Oct, 2023 at 3:09 PM
How can I change my marketing preferences?
You can see and manage most of your marketing preferences when you login. Just head to the Change my Personal Details area, and you'll be able to see y...
Tue, 20 Jun, 2023 at 1:49 PM
I want to close my pay now account?
Having a pay now account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your o...
Mon, 26 Jun, 2023 at 3:20 PM
Tips for staying safe online
We all love online shopping, but how much do we know about staying secure online? Living in a world where we can access everything at our fingertips is amaz...
Mon, 26 Jun, 2023 at 8:37 AM
How do you keep the app experience safe? (Studio)
Even though we all love being online, security can be scary - so here's a quick rundown on how we keep you safe on our app. If you have a lock on your ...
Fri, 15 Sep, 2023 at 2:37 PM
Add to safe sender list
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notificatio...
Fri, 15 Sep, 2023 at 2:43 PM
I’ve found an issue with your website
Sorry you've had a problem with our website and thank you for letting us know so that we can fix it. It would really help us if you can let us know as ...
Thu, 7 Sep, 2023 at 3:19 PM