Placing Orders

What is an order code/offer code?
The Offer Code lets us know which brochure you are ordering from and which special offer you are claiming. Offer Codes are issued in a few different ways: ...
Thu, 5 Oct, 2023 at 11:04 AM
Can I shop without opening a credit account?
Yes, you can. We don't currently offer a 'guest' checkout, so keep in mind when you first order from us you'll need to let us know some of ...
Tue, 20 Jun, 2023 at 8:00 AM
Why are the item prices online different to those in my leaflet?
Item pricing can vary based on where each item is promoted. Some pricing seen in printed material may be valid for the lifecycle of each catalogue or leafl...
Tue, 20 Jun, 2023 at 6:46 AM
How can I place an order?
Ordering online is easy. You just need to add the items you want to your shopping basket / bag to get started. To find the items you're looking for you...
Tue, 20 Jun, 2023 at 6:48 AM
I'm having problems adding items to my basket
Sorry to hear you're having problems ordering online - here are a few tips you can try: If you are struggling when trying to order a personalised item...
Tue, 20 Jun, 2023 at 6:55 AM
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...
Thu, 7 Sep, 2023 at 2:53 PM
Payment issues
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to m...
Thu, 7 Sep, 2023 at 2:57 PM