Completed Orders

Can I change my order?
Once an order is placed we're unable to change any of the details. Any required changes would need to be done by placing separate orders. If you are lo...
Fri, 8 Sep, 2023 at 9:27 AM
My item is damaged
We are sorry to hear your item is damaged. If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from...
Fri, 8 Sep, 2023 at 5:23 PM
I'm missing item(s) from my order
We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you i...
Fri, 15 Sep, 2023 at 2:09 PM
You've sent me the wrong item
We're sorry to hear there's been a problem with your order. Please contact our Customer Services team within 28 days from the delivery date with fu...
Fri, 8 Sep, 2023 at 5:24 PM
My item is incomplete (missing parts)
We're sorry to hear there is a problem with your item. Please contact our Customer Services team within 28 days of the parcel being delivered. When con...
Fri, 8 Sep, 2023 at 5:25 PM
Why has my order/item(s) been cancelled?
Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it...
Thu, 7 Sep, 2023 at 2:46 PM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  If you pay in full during checkout - the item ...
Thu, 7 Sep, 2023 at 2:42 PM
Faulty item received
We’re sorry to hear there are issues with your order. Please use our contact form and attach images of the wrong/faulty items and we'll investigate thi...
Thu, 5 Oct, 2023 at 10:08 AM