Delivery FAQ's
- Why is my Order Late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Where is my order? For most orders, you'll be able to track the status of each parcel.We will keep you updated by email as your order pr...
- Tracking delivery You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, ...
- Can you deliver my order overseas? Sorry, but we are unable to deliver outside of the UK.We allow deliveries within the UK, including Northern Ireland.P...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Why has my order/item returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- My parcel shows as delivered, but I've not received it We're sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel...
- What will happen if I am not in when the parcel is delivered? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- My Evri tracking shows as we're expecting it - what does this mean? We, or one of our suppliers, has let Evri know to expect your parcel.Usually you would only see the 'we're expecting ...
- Can my order be delivered to a different address? In most cases, yes. Your preferred delivery address: needs to be a registered UK property.needs to be provided during...
- Why is my order not showing in My Account? In January 2024 we upgraded our website. This means there are some changes to what you can see in My Account.Orders ...
- I’ve not received an email about my order We are currently seeing a high volume of customer orders being placed, this is introducing a slight delay with the or...