Delivery FAQ's
- Why has my order/item returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- Can you deliver my order overseas? Sorry, but we are unable to deliver outside of the UK.We allow deliveries within the UK, including Northern Ireland.P...
- Tracking delivery You’ll be able to track the journey of your parcel using your parcel tracking link. If you’re looking for this link, ...
- What will happen if I am not in when the parcel is delivered? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Why is my Order Late? We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases,...
- Why is my order not showing in My Account? In January 2024 we upgraded our website. This means there are some changes to what you can see in My Account.Orders ...
- My Evri tracking shows as we're expecting it - what does this mean? We, or one of our suppliers, has let Evri know to expect your parcel.Usually you would only see the 'we're expecting ...
- Can my order be delivered to a different address? In most cases, yes. Your preferred delivery address: needs to be a registered UK property.needs to be provided during...
- Where is my order? For most orders, you'll be able to track the status of each parcel.We will keep you updated by email as your order pr...
- My parcel shows as delivered, but I've not received it We're sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel...