We are exceptionally busy at the moment so it’s taking us longer than usual to reply. Our Customer Services team are working hard and will reply as soon as possible.
For most orders, you'll be able to track the status of each parcel.
We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress once it's with the carrier. You'll also be able to check your orders online in your order history.
Our main delivery partner, Evri, allows you to save your delivery preferences from within the Evri app. This includes choosing your preferred safe place location, adding some notes and you can even provide a picture to help point the delivery driver in the right direction. To take advantage of this feature-
Download the Evri app from your preferred app store
Within the app press 'more', then 'my places'
Find your address, and follow the instructions in the app to save your preferences
Please note that some large or premium products, may arrive via a specialist carrier. These instances are highlighted next to the relevant items on the item details page online.
