Delivery FAQ'sWhere is my order?
For most orders, you can track the status of each parcel.
We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.
Our main delivery partner, Evri, now allows you to save your delivery preferences from within the Evri app. This includes choosing your preferred safe place location, adding some notes and you can even provide a picture to help point the delivery driver in the right direction. To take advantage of this feature-
- Download the Evri app from your preferred app store
- Within the app press 'more', then 'my places'
- Find your address, and follow the instructions in the app to save your preferences
Please note that some products, such as large or heavy items, may take longer than 7 days to be delivered, and may arrive via a specialist carrier. These instances are highlighted next to the relevant items on the item details page online.
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- Delivery Methods