What do I do if I want to opt out of switching to Frasers Plus?
You can manage whether you want to switch or not, please refer to the email or letter you received to find out how and when you need to do this by. The expiry date for opting out / opting in will be confirmed via email or letter.
If you decide to opt out, you’ll no longer be able to shop using your Studio Pay account after the opt out date and your account will be closed.
If you have a balance, you’ll need to continue making at least your minimum contractual monthly payment as normal.
Can I opt out if I already have a Frasers Plus account?
Yes. You can opt out of your Studio Pay account being switched to an existing Frasers Plus account. All the same conditions will apply if you have an existing Frasers Plus account or not.
What will happen to my Studio Pay account?
If you decide to opt out, you’ll no longer be able to shop using your Studio Pay account after the opt out date and your account will be closed. We’ll be in touch with information regarding when your account will be closed. This will provide you with at least two months’ notice.
Between the time you opt out and your account being closed, you will still need to make payments to your Studio Pay account each month.
What will happen to my Studio Pay account balance?
If you have a debit balance (an amount you owe to us) on your Studio Pay account, you’ll need to keep making payments to us. Once your account is closed, you’ll be required to pay down this balance and we may transfer this balance to a partner at any point.
When will my Studio Pay account close?
We’ll be in touch with information regarding when your account will be closed. This will provide you with at least two months’ notice.
What happens to my Studio Pay direct debit?
Whilst your Studio Pay account is open, we will continue to request monthly payments as we do now.
What happens if I opt out but then change my mind?
If you opt out but then change your mind, you’ll find the details in the same emails or letters we've sent to you. You must do this before the expiry date we’ve provided to you via the email or letter.
What is happening to ace.co.uk?
The Ace website will be closing. however you will be able to use it at studio.co.uk which offers the same products.
For any further queries
If you have any further queries, contact us about the switch at switch@studio.co.uk.
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