How can we help you?

For Online Orders: 

Here is what to expect after placing your order…  

If you paid using Frasers Plus 

1. From the 8th December 2025, we will automatically assess your order to confirm if it qualifies for the promotion. 
2. We will send a further email to you at that time to confirm if you qualified. 
3. If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 8th December 2025 (please allow up to 7 working days from the date of order dispatch/ collection). 

If you paid using any other payment method (not Frasers Plus) 

1. From the 5th January 2026, we will automatically assess your order to confirm if it qualifies for the promotion. 
2. We will send a further email to you at that time to confirm if you qualified. 
3. If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 5th January 2026 (please allow up to 7 working days from the date of order dispatch/ collection). 

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience. 

For In-Store Orders:  

You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers. 

Your Black Friday voucher can be redeemed when shopping online or in-Store from the activation date which will be printed on your voucher receipt: 

You paid using Frasers Plus – Voucher active from 8th December 2025, and it will remain valid for two years.  

You paid using any other payment method (not Frasers Plus) – Voucher active from 5th January 2026, and it will remain valid for two years.