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We are exceptionally busy at the moment so it’s taking us longer than usual to reply to everyone. Our support teams are working hard and will reply as soon as possible.
In the meantime please read our helpful FAQs where you will find lots of information to help you with your query.

How can we help you?

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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
      Extended Christmas Returns Policy

      We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period.

      For items ordered online - We are happy to offer a refund for items purchased online from Monday 27th October 2025, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 4th January 2026.

      Refunds and credit notes will only be offered in accordance with your statutory rights (which remain unaffected).

      For all other terms associated with returns, please refer to our returns policy.

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    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • Terms and Conditions
      Terms and Conditions
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Black Friday 2025
    • FAQs
      FAQs
  • Contact Us

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