The time may differ depending on the refund reason.
For returns - we try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return.
For item cancellations - the refund is normally issued at the point of cancellation.
You'll receive a confirmation email when a refund is being issued. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the processes with your payment provider.
At certain times of the year, the process time will be longer, such as around Christmas and bank holidays.
If you've received confirmation you've been refunded & have allowed the above timescales but haven't yet seen that amount go back to your payment method, please contact our Customer Services team. It'll speed things along if you let us know the amount, payment method and circumstances so we can investigate it further.
