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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQ's
Delivery FAQ's
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
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Studio Pay Account & Orders
Studio Pay Account & Orders
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Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties
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Studio Pay T's & C's
Studio Pay T's & C's
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Studio Pay Servicing FAQs
Studio Pay Servicing FAQs
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Studio Pay Regulated Complaints
Studio Pay Regulated ComplaintsFinancial Services Information - 1st November 2022 - 30th April 2023
Complaints Information
Firm name: Frasers Group Financial Services Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st November 2022 - 30th April 2023
Brands/trading names covered: Studio & Ace
Number of complaints opened by volume of business Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened Insurance and pure protection 0.06 complaints per 1000 policies in place 6 7 43% 29% 100% General Admin./Customer Service Credit related N/A 1,602 1,451 N/A N/A 25% N/A Did you find it helpful? Yes No
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Frasers Plus
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