-
Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQ's
Delivery FAQ'sWhy has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Delivery Methods
-
Orders & Payments
-
Placing Orders
Placing Orders
-
Completed Orders
Completed Orders
-
Product Info
Product Info
-
Placing Orders
-
Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Brand Partner Returns
Brand Partner Returns
-
Returns
-
Financial Services
-
Frasers Plus
Frasers Plus
-
Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
-
Studio Pay Account & Orders
Studio Pay Account & Orders
-
Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties
-
Studio Pay T's & C's
Studio Pay T's & C's
-
Studio Pay Servicing FAQs
Studio Pay Servicing FAQs
-
Studio Pay Regulated Complaints
Studio Pay Regulated Complaints
-
Frasers Plus
-
My Account
-
Getting Started
Getting Started
-
Technical
Technical
-
Getting Started
-
Site Policies
-
Terms and Conditions
Terms and Conditions
-
Other Policies & Services
Other Policies & Services
-
Privacy & Cookies Policy
Privacy & Cookies Policy
-
Terms and Conditions
-
Personalisation
-
Personalisation
Personalisation
-
Personalisation