We are exceptionally busy at the moment so it’s taking us longer than usual to reply. Our Customer Services team are working hard and will reply as soon as possible.
We're sorry to hear that your parcel is being returned to us. The carrier will attempt to deliver your order three times, however sometimes there might be a problem locating or accessing the delivery address stopping the delivery driver from delivering your parcel. In these cases the parcel will be returned to us.
Occasionally orders can be damaged whilst in transit and can't be delivered. This could also result in your parcel being returned.
When an order is returned to us by the carrier, we can't re-direct the parcel so the order will be refunded to the same method used to make the payment. If you still want the order you will need to place a new order.
