Your payment records can be seen when logging into My Account and selecting the Account Summary option.
If your payment is not showing yet, please ensure that you have allowed sufficient time for the payment to have been processed: -
Card Payments- please allow 48 hours.
Cheque- please allow 7 days.
Postal Order or Cash sent directly to us- please allow 14 days.
If you chose to pay by debit or credit card when you placed your order, a long payment transaction reference would have been displayed or provided to you once your payment had been taken.
If we have your email address, we will also send you an email confirming that we have received your payment.
If, after allowing sufficient time, the payment is still not showing, please check with your bank/card issuer to identify if the payment has been taken before contacting us.
Internet/Telephone Banking- We are unable to process payments made by this method and as a result it can take up to 6 weeks for the payment to be located in our bank account and placed onto your account. If it has been more than six weeks since you made the payment please contact us with the full details.
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