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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQ's
Delivery FAQ's
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQsHave you received my payment?
Your payment records can be seen when logging into My Account and selecting the Account Summary option.
If your payment is not showing yet, please ensure that you have allowed sufficient time for the payment to have been processed: -
- Card Payments- please allow 48 hours.
- Cheque- please allow 7 days.
- Postal Order or Cash sent directly to us- please allow 14 days.
If you chose to pay by debit or credit card when you placed your order, a long payment transaction reference would have been displayed or provided to you once your payment had been taken.
If we have your email address, we will also send you an email confirming that we have received your payment.
If, after allowing sufficient time, the payment is still not showing, please check with your bank/card issuer to identify if the payment has been taken before contacting us.
Internet/Telephone Banking- We are unable to process payments made by this method and as a result it can take up to 6 weeks for the payment to be located in our bank account and placed onto your account. If it has been more than six weeks since you made the payment please contact us with the full details.
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Studio Pay Account & Orders
Studio Pay Account & Orders
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Studio Pay Care Plan / Warranties
Studio Pay Care Plan / Warranties
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Studio Pay T's & C's
Studio Pay T's & C's
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Studio Pay Servicing FAQs
Studio Pay Servicing FAQs
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Studio Pay Regulated Complaints
Studio Pay Regulated Complaints
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical
Technical
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Getting Started
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Site Policies
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Terms and Conditions
Terms and Conditions
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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Terms and Conditions
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Personalisation
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Personalisation
Personalisation
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Personalisation