We didn't receive the required minimum payment amount from you by the due date.
Statements are issued every month advising you of your minimum payment details and the payment due date. Should any payment reach us after the due date, or if you fail to meet the minimum required payment, your account will fall into arrears and incur a default sum.
Default sums are detailed in the credit agreement which was sent to you upon opening your account, in the Terms & Conditions shown on our website and in the back of our catalogues.
If you wish to discuss your account with us please contact the Financial Services team using the details in these FAQs.
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