Delivery FAQ'sWhy is my order not showing in My Account?
In January 2024 we upgraded our website. This means there are some changes to what you can see in My Account.
Orders placed from the 22nd January will be shown in your Order History where you will see what was ordered, and the you will also be able to track each parcel.
For orders placed prior to the 22nd January, as these were processed on our old website those orders will not appear in My Account. For those orders, we will continue to keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress once it's with the carrier.
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