Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:
Deposits;
Magazines;
Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
Any computer games where the seal on the wrapping has been broken; and
Any items that have been inseparably mixed after delivery.
Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
