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      Products not eligible for return

      Unless they are defective, faulty or damaged, you may not cancel or return any of the following items:

      • Deposits;
      • Magazines;
      • Personalised or bespoke items (including but not limited to: made-to-measure/order goods e.g. furniture);
      • Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. foods);
      • Any items that are sealed for health protection or hygiene reasons if you have unsealed them (including but not limited to: cosmetics, duvets, face masks, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pierced earrings, pillows and swimwear);
      • Any computer games where the seal on the wrapping has been broken; and
      • Any items that have been inseparably mixed after delivery.

      Refunds will only be offered in accordance with your statutory rights (which remain unaffected).

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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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