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Deliveries
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Delivery Methods
Delivery Methods
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Delivery FAQ's
Delivery FAQ's
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Delivery Methods
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Orders
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Completed Orders
Completed OrdersMy order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
- If you pay in full during checkout - the item will be refunded back to your original payment card automatically.
- If you have a Studio Pay credit account - the item will be credited from your account balance.
We'll also send you a confirmation email when the credit or refund is processed.
Important note - For further support on claiming refunds from your Studio Pay credit account, please see the 'Financial Services' help information.
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Placing Orders
Placing Orders
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Product Info
Product Info
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Completed Orders
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Returns
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Returns
Returns
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Returns FAQ's
Returns FAQ's
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Refunds
Refunds
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Returns
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Personalisation
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Personalisation
Personalisation
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Personalisation
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Financial Services
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
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Payment Plans
Payment Plans
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Care Plan / Warranties
Care Plan / Warranties
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T's & C's
T's & C's
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Servicing FAQs
Servicing FAQs
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Regulated Complaints
Regulated Complaints
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Studio Pay Credit Account FAQs
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My Account
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Getting Started
Getting Started
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Technical
Technical
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Getting Started
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Site Policies
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T's & C's
T's & C's
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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T's & C's