-
Deliveries
-
Delivery Methods
Delivery Methods
-
Delivery FAQ's
Delivery FAQ's
-
Delivery Methods
-
Orders
-
Completed Orders
Completed Orders
-
Placing Orders
Placing Orders
-
Product Info
Product Info
-
Completed Orders
-
Returns
-
Returns
Returns
-
Returns FAQ's
Returns FAQ's
-
Refunds
Refunds
-
Returns
-
Personalisation
-
Personalisation
Personalisation
-
Personalisation
-
Financial Services
-
Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQs
-
Payment Plans
Payment Plans
-
Care Plan / Warranties
Care Plan / Warranties
-
T's & C's
T's & C's
-
Servicing FAQs
Servicing FAQs
-
Regulated Complaints
Regulated Complaints
-
Studio Pay Credit Account FAQs
-
Site Policies
-
T's & C's
T's & C'sFraud Prevention
To help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.
The following documentation may be required to complete our due diligence checks –
Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate)
Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)
Failure to comply with the verification checks will result in the order being cancelled
We reserve the right to cancel any order we do not believe to be genuine
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Other Policies & Services
Other Policies & Services
-
Privacy & Cookies Policy
Privacy & Cookies Policy
-
T's & C's
-
My Account
-
Getting Started
Getting Started
-
Technical
Technical
-
Getting Started