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Returns & Refunds
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Brand Partner Returns
Brand Partner ReturnsI need to return my order or item bought from a brand partner
Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this:
Please see additional information below and details on how to return those items.
Returns policy overview
- Returns will be eligible for refund only, no exchanges are available for these items
- Items must not be used, worn or washed
- Items must be in original packaging and all tags attached
- Personalised items will not be accepted unless text is incorrect, or the item is faulty
- Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
- Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Please note: postage will be payable. We do not offer a free returns service for unwanted items.
BRAND PARTNER RETURNS INSTRUCTION 3P Enterprise LTD Please reach out to our Customer Services team to make a return. Activity Superstore Please reach out to our Customer Service team to make a return. Ace Casual Ltd Please return items to the following address:
Ace Casual,
Bradford Road,
Brighouse,
HD6 4DJ
To return items which were delivered via 'oversized delivery', please contact our Customer Service teamAirsprung Beds Limited For returns, please reach out to our Customer Service team stating your reason for return. Alan Symonds and Company Ltd Please return items to the following address:
Alan Symonds & Company Limited,
Westminster House,
Bakewell Road,
Orton Southgate,
Peterborough.
PE2 6WAAllison Baby UK Ltd Please return items to the following address:
Allison Baby UK Ltd Service Centre,
Unit 15-17 Canal View Business Park,
Wheelhouse Road,
Rugeley,
Staffordshire,
WS15 1UYAmir and Co Ltd Please return items to the following address:
Amir,
Amir house,
Taylors Lane,
Oldbury,
B69 2BNArora Design Limited Please return items to the following address:
Arora Design LTD,
Buccleuch Mills,
Langholm,
Dumfriesshire,
DG13 0EBAspire Furniture For returns, please reach out to our Customer Service team stating your reason for return. Aye Do Ltd Please return items to the following address:
Aye Do Ltd,
13 Murieston Green,
Murieston,
Livingston,
EH54 9EQBabymore Ltd For returns, please reach out to our Customer Service team stating your reason for return. Badgequo Ltd Please return items to the following address:
Badgequo,
8 Belton Road,
Silsden,
BD20 0EEBaker & Taylor Ltd Please return items to the following address:
Baker & Taylor UK Ltd,
Unit 13,
Empire Road,
Bicester,
OX26 2FLBaltic Pine (Norian UK Ltd) For returns, please reach out to our Customer Service team stating your reason for return. Beam Feature Ltd Please return items to the following address:
Studio Returns,
Beamfeature Distribution,
Lidice Road,
Goole,
DN14 6XLBenross Marketing Ltd Please return items to the following address:
Benross Marketing Ltd,
22 Goodlass Road,
Liverpool,
L24 9HJBirlea Furniture Limited For returns, please reach out to our Customer Service team stating your reason for return. Bluestem Group Ltd Please return items to the following address:
38 Bluestem Road,
Ransomes Industrial Estate,
Ipswich,
IP3 9RRBoxer Please return items to the following address:
Boxer Gifts,
Swinnow Lane,
Leeds,
LS13 4BSBrakeburn Please return items to the following address:
Jackson Distribution Ltd,
Main Warehouse,
1 Willis Way,
Poole,
BS15 3SSBrowns Confectionery Items are non-returnable due to goods being perishable. To discuss any issues with the product, please reach out to our Customer Service team stating your reason for return. Bunty Pet Products Ltd Please return items to the following address:
Unit 1 St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde,
SK14 4HNCarte Blanche Greetings Ltd Please return items to the following address:
Carte Blanche Greetings Ltd,
Unit 3,
Chichester Business Park,
Tangmere,
Chichester,
West Sussex,
PO20 2FTCascade Electrolite Ltd Please return items to the following address:
Cascade Holdings Ltd,
Gorse Mill,
Gorse Street,
Chadderton,
Oldham,
OL9 9RJCharacter World Ltd Please reach out to our Customer Service team stating your reason for return. Charles Bentley Please return items to the following address:
Factory Outlet,
Charles Bentley and Son Ltd,
North Road,
Loughborough,
LE11 1QJCLX Sofas Ltd Please return items to the following address:
CLX Sofas Limited,
Unit B1 280 Woden Road West,
Wednesbury,
WS10 7SFComfy Quilts Ltd Please reach out to our Customer Service team stating your reason for return. Crafters Companion Please return items to the following address:
Crafters Companion,
St Cuthbert's Way,
Aycliffe Business Park,
Newton Aycliffe,
DL5 6XWCreate Your World Ltd Please return items to the following address:
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland,
Co Durham,
DL13 3BFCrowther Creative Products Please reach out to our Customer Service team stating your reason for return. Croydex Limited Please return items to the following address:
Croydex, Central Way,
Andover Hampshire,
SP10 5AW, UKDawson Rodgers & Co T/A Clair De Lune Please return items to the following address:
Clair de Lune
Shentonfield Road
Sharston Ind Est
Manchester
M22 4RWDezac Ltd Please reach out to our Customer Service team stating your reason for return. Digitek Trading Ltd Please reach out to our Customer Service team stating your reason for return. Downland Bedding Please return items to the following address:
Downland Bedding Co Ltd
23 Blackstock Street
Liverpool
L3 6ERDreams 'n' Drapes Please return items to the following address:
JRS Online Returns,
Unit 1-2 Cleggs Lane Industrial Estate,
Ravenscraig Road,
Little Hulton,
Manchester,
M38 9PUEnesco European Giftware Group Ltd Please return items to the following address:
Enesco Limited
Brunthill Road
Kingstown
Carlisle
CA3 0ENEndura Please return items to the following address:
Endura Ltd,
3 Starlaw Park,
Livingston,
EH4 8SFEPE International Ltd Please reach out to our Customer Service team stating your reason for return. Eskuta Limited Please return items to the following address:
Unit 5,
Bermuda Innovation Centre,
St. Davids Way,
Nuneaton,
CV10 7SDEsselle Retail Limited Please return items to the following address:
Arthouse c/o Sambro International,
Hardys Gate,
Dumers Lane,
Bury,
BL9 9UEEuropean Merchandising Serv. UK Ltd Please return items to the following address:
ATL FULFILMENT
Unit 7a Moorlandgate Business Park,
Cowling Road Chorley,
Lancashire,
PR6 9FEEurosonic Please return items to the following address:
ESG,
Sambro (Goods Out Bay 5)
Dumers Ln,
Bury,
BL9 9UEFirelog Limited Please return items to the following address:
Returns Dept at House of Fraser,
Willowtree Marina,
West Quay Drive,
Hayes,
Middlesex,
UB4 9TAFizz Creations Please return items to the following address:
Fizz Creations,
6 Commerce Way,
Lancing,
BN15 8TAG J Handy Trading Ltd Please reach out to our Customer Service team stating your reason for return. Gablemere Ltd Please reach out to our Customer Service team stating your reason for return. GAME Please return items to the following address:
Unity House, Telford Road,
Basingstoke,
Hampshire,
RG21 6YJGardeco Ltd Please return items to the following address:
Gardeco Warehouse,
Units 7 & 8, Gemini Business Park,
Stourport Road,
Kidderminster,
DY11 7QLGardiner Bro's Please return items to the following address:
Gardiner Bros & Co,
Unit 4,
St Modwen Park
Quedgeley
Gloucester
GL10 3EZGem Order Limited Please return items to the following address:
Gem Order Limited,
5B The Courtyard,
Reddicap Trading Estate,
Sutton Coldfield,
Birmingham,
B75 7BUGFW Ltd Please reach out to our Customer Service team stating your reason for return. Graham and Brown Please return items to the following address:
Shuttleworth Mead Distribution Centre,
Unit 7,
Padiham,
Lancashire,
BB12 7NGGreenside Packaging Services Ltd Please reach out to our Customer Service team stating your reason for return. Half Moon Bay Limited Please return items to the following address:
Half Moon Bay Ltd,
Unit 9 Hercules Way,
Bower hill Industrial estate,
Melksham,
SN12 6TSHigh Street TV Group Ltd Please return items to the following address:
High Street TV Corby,
PO Box 7903,
CORBY,
NN17 9HYHome Curtains UK Ltd Please return items to the following address:
Home Curtains,
Stoney street,
Sutton in Ashfield,
Nottingham,
NG17 4GHIGSM Ltd Please return items to the following address:
IGSM Ltd,
1 Dewar Court,
Astmoor,
Runcorn,
WA71PTInternational Bullion And Metal Brokers Returns will be eligible for refund only, no exchanges are available for this product.
Unless faulty or damaged, pierced jewellery cannot be returned for hygiene reasons.
Please return items to the following address:
PO BOX 64378,
LONDON,
EC1P 1NEIT Luggage Ltd Please return items to the following address:
IT Luggage c/o
Whistl Fulfilment
MPS3 Typhoon Way
Lutterworth
Leicestershire
LE17 4XZJohn Cotton Group Ltd Please return items to the following address:
John Cotton Group Limited
Low Mill Lane
Ravensthorpe
WF13 3LXJon Richard Please return items to the following address:
Jon Richard,
Tilson Road,
Manchester,
M23 9GFJS International Ltd Please return items to the following address:
JS International Ltd,Unit B 3 Regal Way,
Watford,
WD24 4YJ
JVL If Items are damaged beyond repair, we would ask for 2x Images of the Damaged Item and 1x Image of the Packaging.
If this clearly showed it was damaged in transit from the package received.
Please return items to the following address:
JVL - Goods In,
Orchard Business Park,
Mytholmroyd,
HX7 5HZKandy Toys Please return items to the following address:
Kandy Toys (Returns),
Hit Barton Business Park,
Sidmouth Road,
Exeter,
Devon,
EX5 1Kims Baby Equipment T/A Obaby Please reach out to our Customer Service team stating your reason for return. Kipfold Limited Please return items to the following address:
Kipfold Ltd,
Cheetwood House,
Cheetwood Road,
Manchester,
M8 8AQLakeland Fabrics Ltd Please reach out to our Customer Service team stating your reason for return. Lassic Ltd Please reach out to our Customer Service team stating your reason for return. Living and Home Please return items to the following address:
Wenrit Global LTD,
Unit 1-3 Montague House,
Matthews Street,
Manchester,
M12 5BBLloyd Pascal and Company Limited Please return items to the following address:
Lloyd Pascal,
Elan House,
Park Lane,
Castle Vale,
Birmingham,
B35 6LJLucky Dip Ltd Please reach out to our Customer Service team stating your reason for return. Mashco Ltd Please reach out to our Customer Service team stating your reason for return. Melrose Textile Co Ltd Please reach out to our Customer Service team stating your reason for return. Merloni Domestic Appliances / Whirlpool Please reach out to our Customer Service team stating your reason for return. Meroncourt Europe Please return items to the following address:
Meroncourt Europe Limited
Unit 2A
Portland Industrial Estate
Arlesey
Bedfordshire
SG15 6SGMeyer (UK) Ltd Please return items to the following address:
Meyer Group Limited,
Wirral International Business Park,
Riverview Road,
Bromborough,
Wirral,
CH62 3RHModrec International Ltd Please return items to the following address:
Modrec International Ltd c/o Fergusons Transport Ltd,
Barmston Lane,
Pattison Industrial Estate,
Washington,
Tyne & Wear,
NE38 8QTMy Babiie Ltd Please return items to the following address:
My Babiie Ltd,
1 St James Business Park,
Henwood Ind. Estate,
Henwood,
Ashford,
TN424 8DHMV Sports Please reach out to our Customer Service team stating your reason for return. Neilsen Bainbridge Limited Please reach out to our Customer Service team stating your reason for return. NUDEA Please return items to the following address:
Nudea Studio,
Manor House,
Church Road,
Little Marlow,
Buckinghamshire,
SL7 3RZOptima Manufacturing Jewellers Ltd Please return items to the following address:
Optima Ltd,
124 Hockley Hill,
Birmingham,
B18 5ANPaladone Products Ltd Please return items to the following address:
Paladone Products Ltd (Goods In),
Apex House,
Dolphin Way,
Shoreham By Sea,
BN43 6NZPeers Hardy Please return items to the following address:
Peers Hardy UK Ltd,
Customer Services Dept,
Unit 4, Precision House,
Starley Way,
Solihull,
B37 7GNPersonalised Memento Please reach out to our Customer Service team stating your reason for return. Pet Brands Limited Please return items to the following address:
Pet Brands,
Paramount House,
Gelderd Road,
Birstall,
Batley,
WF17 9QDPhoenox Textile Ltd Please return items to the following address:
Phoenox Textile Ltd
Spring Grove Mills
Clayton West
Huddersfield
HD8 9HHPlum Play Please return items to the following address
Plum Products Ltd,
Middle Street,
The Cliff,
Ingham,
Lincoln,
LN1 2YQPremier Decorations Ltd Please return items to the following address:
Premier Decorations Ltd,
Premier House,
Braintree Road,
Ruislip,
Middlesex,
HA4 0EJPrestige Touch Please return items to the following address:
Linmar House,
East Portway Business Park,
Andover,
SP10 3LUProduct Care Trading Ltd Please reach out to our Customer Service team stating your reason for return. Pure Electric Please reach out to our Customer Service team stating your reason for return. Rainbow Cosmetics Manchester Ltd Please return items to the following address:
Studio Returns,
Edward House,
61 Standley Road,
Whitefield,
M45 8GZRaport Home Furnishing Container Please return items to the following address:
Rapport Home Furnishings Ltd,
Unit 23 Cosgrove Way,
Luton,
LU1 1XLRashmian Ltd Please return items to the following address:
Rashmian Ltd,
Unit J Brainrtee Industrial Estate,
Braintree Road,
Ruislip,
HA4 0EJRayware Please return items to the following address:
Rayware Limited,
DD Returns,
Mayflower Avenue,
Hunts Cross,
Liverpool,
L24 9BARewards and Gifts Ltd Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
Please return items to the following address:
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire,
OL10 2TTRicomex UK Ltd Please return items to the following address:
Cardinal C/O Ricomex UK Returns,
26 Sharston Road,
Manchester,
M22 4ZSRiva Home Ltd Please return items to the following address:
Riva Paoletti Ltd Riva Home,
Coal Road,
Leeds,
LS14 1PSRKW Electrical Distributors Please reach out to our Customer Service team stating your reason for return. Robbie Toys Ltd Please return items to the following address:
Robbie Toys Ltd
Unit 1 - The Lane
Manston Business Park
CT12 5EZRock Luggage Please return items to the following address:
24 Wadsworth Road
Greenford
Middlesex
UB6 7JDS. Green and Sons Limited Please return items to the following address:
S. Green and Sons Ltd,
20 Commercial Road,
London,
N18 1TPSabichi Homewares Limited Please return items to the following address:
Sabichi Homewares,
Priorswell Road,
Worksop,
S80 2BYScent Global Please return items to the following address:
Scent Global
Unit 6
Dallas Court
Salford
M50 2GFSearchlight Electricals Please return items to the following address:
Searchlight Electric,
900 Oldham Road,
Newton Heath,
Manchester,
M40 2BSSecond Chance Ltd Please return items to the following address:
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool,
FY4 2RTShankar (UK) Ltd Please return items to the following address:
Shankar UK,
63 Major Street,
Wolverhampton,
WV2 2BLShire Garden Buildings Returns can only be accepted for goods that remain in their original, unused condition such a unassembled, and not treated by the customer. Returns must be requested within 14 days and be able to be collected from the front of the delivery address.
Please return items to the following address:
Shire,
Brigstock Road,
Wisbech,
Cambs,
PE13 3JJSilentnight Group Ltd Please reach out to our Customer Service team stating your reason for return. Sofa.com Please reach out to our Customer Service team stating your reason for return. Something Different Wholesale Ltd Please return items to the following address:
Something Different Wholesale,
Upper Forest Way,
Enterprise Park,
Swansea,
SA6 8PJSpeedy Products Ltd Please return items to the following address:
Speedy Products Ltd,
Speedy House,
Cheltenham Street,
Salford,
M6 6WYSpencer Grace For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
0800 731 0006
info@hy-pro.co.uk
Please return items to the following address:
Spencer Grace,
C/O AM Fright,
Unit 5 MIFT,
Westinghouse Rd,
Trafford Park,
Manchester,
M17 1DYSpicers of Hyther Limited Please reach out to our Customer Service team stating your reason for return. Team Tex (UK) Limited Please return items to the following address:
Merkan Transport,
33 Liliput Road,
Brackmills,
Northampton,
NN4 7DTT and A Textiles and Hoisery Limited Please return items to the following address:
Sleepdown House,
Bower Street off 10 Acre Lane,
Newton Heath,
Manchester,
M40 2BHTee-Zed Products Ltd Please reach out to our Customer Service for damaged and faulty returns.
Please return items to the following address:
JAS Contract Logistics,
Thurrock Distribution Centre,
Unit A Dolphin Park,
Dolphin Way,
Thurrock,
RM19 1NZThe Ace Supply Co Ltd Please return items to the following address:
Warehouse,
Unit A3/4 Southmoor Industrial Estate,
Southmoor Road,
Wythenshawe, Manchester,
M23 9XDThe Activity Superstore Limited Please reach out to our Customer Service team stating your reason for return. The Electric Incentive Company Ltd Please return items to the following address:
Returns,
Unit 12
Sixth Avenue Business Park,
Bluebridge Industrial Estate,
Halstead,
CO9 2GUThreadbare For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached.
Please return items to the following address:
Dimensions,
1 Glenburn Road,
East Kilbride,
G74 5BATurner Bianca PLC Please return items to the following address:
Turner Bianca,
Bell Mill,
Claremont Street,
Oldham,
OL8 3EJTyrone Textile Ltd Please return items to the following address:
30-31 Riverwalk Business Park,
Riverwalk Road,
Enfield,
EN3 7QNU Wear Ltd / U Wear UK Ltd Please return items to the following address:
U Wear UK Ltd,
Jaymaa Building,
Market St,
Droylsden,
Manchester,
M43 7DJUp Global Sourcing UK Ltd Please return items to the following address:
Up Global Sourcing
Chadderton
Oldham
OL9 0DDUr in the Paper Ltd Please return items to the following address:
Kornit Digital (Custom Gateway Ltd),
Pinewood Court,
Larkwood Way,
Macclesfield,
SK10 2XRValbonne Lingerie (UK) Ltd T/A Cintamani Please return items to the following address:
54/56 Stocks street,
Cheetham Hill,
Manchester,
M8 8QJVantona Home LTD Please return items to the following address:
Unit 8a,
Newby Road,
Hazel Grove,
Stockport,
SK7 5DAWeeRide UK Please return items to the following address:
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield,
NG17 5LDWelcome Furniture Limited Please reach out to our Customer Service team stating your reason for return. Weybury Hildreth Limited Please reach out to our Customer Service team regarding faulty returns.
Otherwise, please return items to the following address:
Weybury Hildreth,
Bay 1,
Building 47,
Second Avenue,
The Pensnett Estate,
Kingswinford,
West Midlands,
DY6 7UZWiddop Bingham & Co Ltd Please return items to the following address:
Widdop & Co,
Broadgate,
Broadgate Business Park,
Chadderton,
OL9 9XEWilton Bradley Ltd Please return items to the following address:
Frasers Returns,
Wilton Bradley Ltd,
Brooke House,
Sabre Close,
Heathfield Industrial Estate,
Devon,
TQ12 6TWYou Garden Ltd Please reach out to our Customer Service team stating your reason for return. Did you find it helpful? Yes No
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Brand Partner Returns