How can we help you?

To keep things safe on our website and app, we'll sometimes send you an Email or a Text message asking you to enter a unique code before placing an order and giving you access to your account online.  We'll send a code to the email address or mobile phone number registered on your Studio Pay account.  This code only works for a short time, so please use the code as soon as you can.

I have not received my Verification Code

It can sometimes take a few minutes to receive your verification code.  If you have not received your verification code after a few minutes please use the Resend Code option.  Please do not use the resend option multiple times as there is a chance your login will be disabled.

The Verification Code has been sent to a phone number I cannot access

You will need to update the phone number registered on your Studio Pay account.  To do this, log in to your Studio Pay account here, click Personal Details and update Phone Number 1 to your new mobile phone number.  Please remember to scroll to the bottom and click Save Changes.  Return back to checkout and if you are still being asked to enter a verification code that has been sent to your old phone number, click cancel, log back in and a new verification code will be sent to your updated phone number.  

The Verification Code has been sent to an email address I cannot access

You will need to update the email address registered on your Studio Pay account to receive verification codes plus important updates about your Studio Pay Account.  To do this, log in to your Studio Pay account with the email address you have already registered here, click Personal Details and update Email Address to your new email address.  Please remember to scroll to the bottom and click Save Changes.  When you log back in to your Studio Pay account you will have the option to send your verification code to your updated email address. 

I did not request a Verification Code

If you've received a verification code and are concerned someone is trying to access your Studio Pay account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ.

If you are still unable to update your email address or your mobile phone number in your Studio Pay account, please get in touch with Studio Pay using the details found on the How Can I Contact Studio Pay FAQ.