A Payment Freeze means you do not have to make a payment to your Studio Pay account towards your current bill. You can call us before your current payment due date to request a Payment Freeze. Once the Payment Freeze is applied to your account, you will not have to make any payment towards the frozen bill.
When does the Payment Freeze end?
The Payment Freeze automatically ends on the next statement date following the date of the creation of the Payment Freeze. Studio will advise you as soon as the Payment Freeze is applied to your account to inform you of the start and end date.
What happens at the end of the Payment Freeze?
At the end of the Payment Freeze, the normal Terms and Conditions of your Studio Pay account resume, including the requirement to maintain regular and timely repayments to your account.
When will I receive the next statement?
You will continue to receive your statements on your regular statement dates. The statement following the end of the Payment Freeze will advise you of the end of the Payment Freeze and your new bill details.
How do I request a Studio Payment Freeze?
Availability of a Payment Freeze is subject to your eligibility. You can call us on 0371 376 5680 between 9am-6pm (Mon-Fri) or 9am-1pm (Sat) to request a Payment Freeze. Our helpful colleagues will check if you are eligible and process your request.
Can I place orders using my account during a Payment Freeze?
You will not be able to place any orders on your account during a Payment Freeze.
Will I be charged fees and interest whilst I am on a Payment Freeze?
The interest will continue to accrue and apply on your account as normal. We will not apply any late payment charges when you miss a payment allowed under the Payment Freeze.
Can I request a Payment Freeze if I have missed payments
No, you will not be able to use a Payment Freeze if you are already in arrears or using any other forbearance support option. However, we are here to help. Please see our Financial Difficulties section of our website for further help and other options available that may suit your situation.
Will my credit file be impacted by this Payment Freeze?
No, we do not report the Payment Freeze to the Credit Reference Agencies so this will not impact your credit file.
Can I request a Payment Freeze if I pay by direct debit?
Yes, if eligible you can request a Payment Freeze as long as it is requested before we attempt to collect your payment.
Can I cancel my Payment freeze?
Yes, if your situation changes and you feel that you do not need the Payment Freeze, please call us on 0371 376 5680 between 9am-6pm (Mon-Fri) or 9am-1pm (Sat) and we will remove the Payment Freeze from your account. Please make sure that you make a payment towards your unfrozen bill before the due date to avoid a fee and impact on your credit file.
If you pay by direct debit and ask us to remove the Payment Freeze after your direct debit is already requested, you will have to make a payment through other means as the direct debit will not be updated in time to collect your unfrozen payment.
What should I do if I want an extension on my Payment Freeze?
Studio will not be able to extend the Payment Freeze period. If you feel that your situation has changed and you will not be able to resume your regular payments after the end of Payment Freeze please contact us so we can assess the current situation and provide appropriate help.
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