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    • Delivery Methods
      Delivery Methods
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      Delivery FAQ's
      My parcel shows as delivered, but I've not received it

      We're sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour. 

      Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left. 

      We would also ask that you check with your neighbours as the driver may have left the parcel with them.

      If you still need some help after checking the above, please contact Customer Services and we'll be happy to help you.

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  • Orders
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product Info
      Product Info
  • Returns
    • Returns
      Returns
    • Returns FAQ's
      Returns FAQ's
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
    • Payment Plans
      Payment Plans
    • Care Plan / Warranties
      Care Plan / Warranties
    • T's & C's
      T's & C's
    • Servicing FAQs
      Servicing FAQs
    • Regulated Complaints
      Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
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      T's & C's
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      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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