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      You've sent me the wrong item

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      Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.

      When contacting us, please also provide an image to show our Customer Services team the wrong item. This will help us better understand your query so we can help you.

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    • Placing Orders
      Placing Orders
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    • Returns
      Returns
    • Returns FAQ's
      Returns FAQ's
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  • Personalisation
    • Personalisation
      Personalisation
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    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
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      Care Plan / Warranties
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      T's & C's
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      Servicing FAQs
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      Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
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      Other Policies & Services
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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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