How can we help you?

What are cookies, local storage, tracking beacons and pixels?

When you visit pages on our website, your web browser will store small text files on your computer, smart phone device, etc. known as cookies, or other times in local storage (also known as DOM storage). These files are used to store information about your visit to the site.

Our website also uses tracking beacons / pixels. These are very small parts of the web page which work with cookies and local storage to share information with our business affiliates and analytical partners.

First party cookies - created and used by our website, and some business affiliates and analytical partners.

Third party cookies - created and used by our business affiliates and analytical partners from within our site.

Session cookies - only last during your visit to our site. They are deleted when your browser is closed. An example is for maintaining shopping basket content during your visit.

Permanent cookies -stored on your device after your visit. They are deleted when you delete cookies, or after their "expiry" date, which may vary from a few days to months depending on the usefulness of their information. An example is for retrieving your shopping basket from a recent site visit.

"Flash cookies" - used to store similar information, but are not affected by the cookie settings on your web browser. We do not use Flash cookies.

Local storage -used to store similar information as cookies. Like cookies, this may be session or 'permanent'. Similar to session cookies, session local storage is deleted when you close your browser. 'Permanent' local storage is deleted in various ways depending on your browser.

Why use cookies and tracking?

These help your site visit to run smoothly (e.g. remembering your shopping basket and account sign-in status), and help us understand how the website is performing. They also enable us and our business partners to carry out and measure the success of marketing campaigns, and place more relevant advertisements for our goods and services here and on other websites you visit.

What cookies and information is used, and by whom?

Please note - neither Studio nor our third parties store any sensitive information using cookies or local storage. Stored and tracked data is anonymous in most cases and wherever practical. In rare cases where we do store data identified to you, this information is minimal and non-sensitive.

How do I control cookies and local storage?

All web browsers have settings to control whether or not you accept cookies and local storage. You can manage how we use cookies when you are on our website. If you're an existing customer, please login into your account, select the Change Your Personal Details link from the left hand menu and select the fair processing notice link at the bottom of the page. If you do not have an account with us, please clear your browser cookies. On your next visit to Studio, you will be prompted with our cookies prompt with the option to update your privacy preferences.

For the best browsing experience on our website, we recommend you allow / enable all cookies (first party and third party) and local storage. Please note: if you disable first party session cookies, our site will become unusable (no other cookies are essential to your visit). If cookie permissions are allowed / enabled by your browser settings when using the site, we take this as your permission to use cookies as detailed in this policy.

For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org.

More information about tracking, behavioural / tailored advertising, and your choices to opt in or out, is available on the following websites: www.youronlinechoices.com/uk/, optout.aboutads.info and www.ghostery.com.