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      Returns FAQ's
      My parcel hasn't been picked up yet

      For Evri returns, if you've scheduled a specific day then the driver should attempt the collection at some point during operating hours (8am to 8pm).

      They'll send you an email or SMS where possible, to let you know when they intend to arrive with an estimated timeslot.

      If you're not in when the driver arrives - Evri will try again. They will attempt to collect 3 times, usually on different days.

      If they've left a card or sent you an email advising that they have attempted collection, please follow the instructions detailed on the notification.

      If you've not had any contact from them and the collection is overdue, or you're experiencing problems, please follow the instructions below:

      • return was arranged by you- contact the service you used so they can help you with your return.
      • return was arranged by us- contact us with full details of your return.

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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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