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  • Deliveries
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product Info
      Product Info
  • Returns
    • Returns
      Returns
    • Returns FAQ's
      Returns FAQ's
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
      Your Statement Explained

      One

      Account Number
      Your account number is always shown here - you'll need this if you give us a call, write to us or want to log into your account online.

      Two

      Summary
      Your 'summary' provides key information about your account including your balance, minimum payment and your payment due date.

      Information Panel
      We use this space to provide you with important information about your account including any changes to your credit limit, payment plans coming to an end or new ways to pay.

      Bank Giro Credit Form
      You can use this bank giro credit form when you want to pay over the counter in a bank, building society or at a post office.

      Date
      This is the date of a credit, charge or in the case of an order its despatch date and for payments it is the day we received it.

      Three

      Description
      This is a short summary of the type of transaction.

      Credits
      Credits include any items you have returned or payments we have received.

      Charges
      Charges include any orders placed, interest charges, account protection or any other fees.

      Estimated Interest
      We are required to give you an estimate of how much interest you might be charged on your next statement. The amount assumes you pay the minimum payment and you don't make any other purchases.

      Your Payment Plans
      This section gives you a summary of the payment plans you have - including BNPL and Interest Saver. You can see the original order value, how much you have left to pay and the date that the plan expires. The Monthly Payment shown is included in the Minimum payment show in Your Summary.


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    • Payment Plans
      Payment Plans
    • Care Plan / Warranties
      Care Plan / Warranties
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      T's & C's
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      Servicing FAQs
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      Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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