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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Switching from Studio Pay to Frasers Plus
      Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
      I need help managing my finances

      If you cant make your next payment, please let us know so that we can try to help you. if you are experiencing any financial difficulties you can also check our Financial Help page with further help & information. Depending on the information you give us about your circumstances, we might suggest that you contact a third party for further assistance. We have included below some contact details which may be helpful to you.


      StepChange is a debt advice charity that help people tackle their debts by providing practical debt solutions. They have a number of useful tools on their website. Also, calls from a landline are free if you call their debt helpline on 0800 138 1111. Lines are open Mon-Fri 8am-8pm and Sat 8am-4pm.


      Citizens advice offer advice both face to face and over the phone. As well as debt advice they offer assistance on employment, housing, benefits, tax credits and immigration. Just visit or call your local Citizens Advice office.


      Age UK provide information and advice on anything from health to housing. They can be contacted on 0800 169 2081 - calls are free from any UK landlines.


      Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope or at risk of suicide throughout the UK and Ireland. They can be contacted on 116 123 - calls are free from any phone.

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    • Studio Pay Account & Orders
      Studio Pay Account & Orders
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      Studio Pay Care Plan / Warranties
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      Studio Pay T's & C's
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      Studio Pay Servicing FAQs
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      Studio Pay Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
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      Technical
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      Terms and Conditions
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      Other Policies & Services
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