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Returns
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Returns
ReturnsHow do I return my item?
Your returns instructions vary based on when you placed your order.
This is because in September 2023 we made some changes to improve how we manage customer orders. The address to send parcels to, and the instructions to prepare your parcel, are different depending on when you placed your order.
To make sure you return your item correctly please-
- Check the format of your Order Number / Order Reference - The emails we send to you about your order will include an identifiable Order Number or Order Reference.
Order ReferenceOrder NumberIf your emails have a 7 digit Order Reference number similar to the below, your returns instructions can be found here- Returns Instructions (Before 9th Sep 2023)
Alternatively, if your Order Number is a long combination of letters and numbers, starting with STRE (see below example), your returns instructions can be found here- Returns Instructions
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Returns