Returns FAQ'sHave you received my returned item?
Returns take up to 14 days from the date of return, to be received back and processed.
You'll usually be able track the progress of your return, if you have tracking details from the carrier.
Once we've received the item back, we'll inspect the item and all being well we'll be able to process it for you. You'll receive confirmation of a credit or refund by email.
If you're a Studio Pay customer then the return will be applied as a credit on your next statement. If you usually pay in full at checkout, your item(s) will be refunded to the card you paid with.
Please note: If the items were returned more than 14 days ago and have not yet been credited please follow the instructions below:
- return was arranged by you- contact the service you used so they can help you with your return.
- return was arranged by us- contact us with full details of your return.
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