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  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQ's
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Personalisation
    • Personalisation
  • Financial Services
    • Frasers Plus
    • Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
    • Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
    • Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
  • My Account
    • Getting Started
    • Technical
  • Site Policies
    • Terms and Conditions
    • Other Policies & Services
    • Privacy & Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Frasers Plus
      Frasers Plus
    • Switching from Studio Pay to Frasers Plus
      Switching from Studio Pay to Frasers Plus
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
      Why was my application for a credit account unsuccessful?

      As a responsible lender, there are a number of reasons why we might decline an application for a credit account.

      To help make the right decision, we use:

      • Information submitted in your application
      • Information provided by Credit Reference Agencies
      • And any internal information that we may have

      These are all then assessed against their lending criteria.

      Where can I find out why I was declined?

      If your application for a credit account has been declined and you want to know why, you can get in touch with our Financial Services team using the links below.

      Can I reapply?

        

      We don't recommend applying again immediately as it's highly unlikely the decision will change and it may have a negative impact on your credit file.

      However, if you want the decision to be reviewed, you can find our up-to-date contact details here - How Can I Contact Studio Pay.

      You might find it helpful to review your credit report through an agency, such as Experian.

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      If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.

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    • Studio Pay Account & Orders
      Studio Pay Account & Orders
    • Studio Pay Care Plan / Warranties
      Studio Pay Care Plan / Warranties
    • Studio Pay T's & C's
      Studio Pay T's & C's
    • Studio Pay Servicing FAQs
      Studio Pay Servicing FAQs
    • Studio Pay Regulated Complaints
      Studio Pay Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • Terms and Conditions
      Terms and Conditions
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

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