if you are experiencing any financial difficulties you can also check our Financial Helppage with further help & information.
What happens when I get in touch?
The Financial Services team will try to better understand your circumstances. This may include carrying out a household income and expenditure assessment.
In the interest of privacy, they'll ensure any personal information you give is treated as private and confidential. Also, wherever possible they'll request your permission before keeping a record of sensitive information regarding your health or circumstances.
Based on the information provided, they'll then try to give you options to help you get back on track.
* Lines are open 9am to 6pm (Mon to Fri) and 9am to 1pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.
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