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Deliveries
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Delivery Methods
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Delivery FAQ's
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Placing Orders
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Returns FAQ's
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Financial Services
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Studio Pay Credit Account FAQs
Studio Pay Credit Account FAQsWhat should I do if I can't make my payment?
If you can't make your next payment, please let our Financial Services team know so that they can try to help you. Their contact details are-
- Email- You can get in touch using the secure online contact form
- Phone- You can call them on 0371 376 5680*
if you are experiencing any financial difficulties you can also check our Financial Help page with further help & information.
What happens when I get in touch?
The Financial Services team will try to better understand your circumstances. This may include carrying out a household income and expenditure assessment.
In the interest of privacy, they'll ensure any personal information you give is treated as private and confidential. Also, wherever possible they'll request your permission before keeping a record of sensitive information regarding your health or circumstances.
Based on the information provided, they'll then try to give you options to help you get back on track.
* Lines are open 8am to 8pm (Mon to Fri) and 8am to 4pm (Sat). Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.
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Payment Plans
Payment Plans
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Care Plan / Warranties
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T's & C's
T's & C's
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Servicing FAQs
Servicing FAQs
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Regulated Complaints
Regulated Complaints
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Studio Pay Credit Account FAQs
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My Account
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Getting Started
Getting Started
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Technical
Technical
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Getting Started
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Site Policies
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T's & C's
T's & C's
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Other Policies & Services
Other Policies & Services
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Privacy & Cookies Policy
Privacy & Cookies Policy
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T's & C's