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  • Deliveries
    • Delivery Methods
      Delivery Methods
    • Delivery FAQ's
      Delivery FAQ's
  • Orders
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product Info
      Product Info
  • Returns
    • Returns
      Returns
    • Returns FAQ's
      Returns FAQ's
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Financial Services
    • Studio Pay Credit Account FAQs
      Studio Pay Credit Account FAQs
      Have you received my payment?

      Your payment records can be seen when logging into My Account and selecting the Account Summary option.

      If your payment is not showing yet, please ensure that you have allowed sufficient time for the payment to have been processed: -

      • Card Payments- please allow 3 days.
      • Cheque- please allow 14 days.
      • Postal Order or Cash sent directly to us- please allow 14 days.

      If you chose to pay by debit or credit card when you placed your order, a long payment transaction reference would have been displayed or provided to you once your payment had been taken.

      If we have your email address, we will also send you an email confirming that we have received your payment.

      If, after allowing sufficient time, the payment is still not showing, please check with your bank/card issuer to identify if the payment has been taken before contacting us.

      Internet/Telephone Banking- We are unable to process payments made by this method and as a result it can take up to 6 weeks for the payment to be located in our bank account and placed onto your account. If it has been more than six weeks since you made the payment please contact us with the full details.

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    • Payment Plans
      Payment Plans
    • Care Plan / Warranties
      Care Plan / Warranties
    • T's & C's
      T's & C's
    • Servicing FAQs
      Servicing FAQs
    • Regulated Complaints
      Regulated Complaints
  • My Account
    • Getting Started
      Getting Started
    • Technical
      Technical
  • Site Policies
    • T's & C's
      T's & C's
    • Other Policies & Services
      Other Policies & Services
    • Privacy & Cookies Policy
      Privacy & Cookies Policy
  • Contact Us

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Studio is a trading name of Studio Retail Trading Limited (Company no. ‍03994833), which is an introducer of credit not a lender. Studio Pay is provided by Frasers Group Financial Services Limited (Registered Company no. ‍00718151), which is authorised and regulated by the Financial Conduct Authority (FRN 311908) for consumer credit and general insurance and a member of the Finance and Leasing Association. Both companies are registered in England and their registered office is: Church Bridge House, Henry Street, Accrington, BB5 4EE. VAT Number : 125688644

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