In addition to the general terms and conditions set out on our website, the following terms and conditions apply to customer who make cash purchases on the website:
Ordering and payments
We'll ask for your card details when you place your order online. We accept debit and credit cards from Visa Debit, Visa, MasterCard and Maestro.
We will debit your bank or credit card account when you place your order.
The goods will be despatched as per the timescales detailed on the product page. If the anticipated date of dispatch changes well let you know as soon as possible.
All orders are subject to availability and confirmation of the order price.
When placing an order, you undertake that all details you provide to us are true and accurate.
As part of our anti-fraud measures an electronic identity and verification search may be undertaken.
Your order is accepted and a contract is formed between you and Frasers Group Financial Services Limited, trading as Studio ("Studio", "we", "us" or "our")when we dispatch the goods you have ordered and not before. Until the goods are dispatched the order may not be accepted by Studio. For personalised items, the contract is formed at the point of order.
If your order is not accepted we will refund the card used to place your order within 14 days of the order not being accepted.
Cancelling your order
With most orders you have the right to cancel and receive a refund at any time before your order is dispatched or up to 14 days after it has been delivered.
The right to cancel your order does not apply to goods that are personalised or tailored for you.
We cannot issue a refund or cancel your order unless the product has developed a fault within a reasonable time of the delivery or has been delivered damaged.
If you cancel the order after it has been delivered you will be responsible for the cost of return postage subject to any free return offers that are in place at that time.
Information as to how to cancel your order is available on our website or by telephoning our Customer Services Team.
Refunds
Well refund the card you paid with within 14 days of the cancellation of your order (either by us or you) or when you return your items.
In the event that we cannot refund your card well send you a cheque.
