How can we help you?

Delivery Methods 3

• Last Order Dates for Christmas
• Delivery Services
• Delivery Costs

Delivery FAQ's 9

• The estimated delivery date on my emails look wrong
• Where is my order?
• My Evri tracking shows as we're expecting it - what does this mean?
• What will happen if I am not in when the parcel is delivered?
• Can my order be delivered to a different address?

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Completed Orders 8

• Can I change my order?
• My item is damaged
• I'm missing item(s) from my order
• You've sent me the wrong item
• My item is incomplete (missing parts)

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Placing Orders 7

• What is an order code/offer code?
• Can I shop without opening a credit account?
• Why are the item prices online different to those in my leaflet?
• How can I place an order?
• I'm having problems adding items to my basket

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Product Info 4

• Size Guide
• Energy Ratings Explained
• Item out of stock?
• How do I find my size?

Returns 4

• How do I return my item?
• Returns Instructions
• Returns - Bought from a brand partner
• Returns Instructions (Before 9th Sep 2023)

Returns FAQ's 8

• Have you received my returned item?
• My parcel hasn't been picked up yet
• I need help with the Goods Return Form
• What is a Parcel Contents Note?
• What is your Returns Address?

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Refunds 1

• How do I get a refund?

Personalisation 2

• Personalisation
• My item has the wrong personalisation

Studio Pay Credit Account FAQs 29

• Studio Pay Credit Account
• How can I apply?
• Open Banking
• Your Account Explained
• Why was my application for a credit account unsuccessful?

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Payment Plans 1

• Interest Saver

Care Plan / Warranties 4

• Product Breakdown or Replacement Plan
• About Your Product Replacement or Breakdown Plan
• Electrical Product Insurance
• Insurance Services - Further Relevant Information

T's & C's 2

• Your Studio Pay Credit Account
• Using Studio Pay for Frasers Group brands

Servicing FAQs 2

• I received a letter with this reference: UTA_DP - FAQs
• I received a letter with this reference: UTA_GEN - FAQs

Regulated Complaints 8

• Regulated Complaints
• Financial Services Information - 1st May 2022 - 31st October 2022
• Financial Services Information - 1st November 2021 - 30th April 2022
• Financial Services Information - 1st April 2021 - 30th September 2021
• Financial Services Information - 1st October 2020 - 31st March 2021

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Getting Started 3

• How can I access my account online?
• How can I see my orders?
• App FAQ's (Studio)

Technical 10

• I'm having trouble signing into my account online
• I'm trying to register but it says my details don't match
• How do I change my details?
• Help with a verification code message
• How can I change my marketing preferences?

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T's & C's 12

• Delivery and Returns
• General
• Cash Customer Trading Terms
• Partner Program Product Terms
• Offers, Promotions and Competitions

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Other Policies & Services 10

• About Us
• Complete Savings
• Copyright
• Disclaimers
• Lost Parcel Claims

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Privacy & Cookies Policy 3

• Privacy Notice
• Cookies, Tracking Beacons and Pixels
• Security