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Knowledge base
Deliveries
Delivery Methods
3
Last Order Dates for Christmas
Delivery Services
Delivery Costs
Delivery FAQ's
9
The estimated delivery date on my emails look wrong
Where is my order?
My Evri tracking shows as we're expecting it - what does this mean?
What will happen if I am not in when the parcel is delivered?
Can my order be delivered to a different address?
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Orders
Completed Orders
8
Can I change my order?
My item is damaged
I'm missing item(s) from my order
You've sent me the wrong item
My item is incomplete (missing parts)
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Placing Orders
7
What is an order code/offer code?
Can I shop without opening a credit account?
Why are the item prices online different to those in my leaflet?
How can I place an order?
I'm having problems adding items to my basket
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Product Info
4
Size Guide
Energy Ratings Explained
Item out of stock?
How do I find my size?
Returns
Returns
4
How do I return my item?
Returns Instructions
Returns - Bought from a brand partner
Returns Instructions (Before 9th Sep 2023)
Returns FAQ's
8
Have you received my returned item?
My parcel hasn't been picked up yet
I need help with the Goods Return Form
What is a Parcel Contents Note?
What is your Returns Address?
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Refunds
1
How do I get a refund?
SR - Personalisation
Personalisation
2
Personalisation
My item has the wrong personalisation
SR - Financial Services
Studio Pay Credit Account FAQs
29
Studio Pay Credit Account
How can I apply?
Open Banking
Your Account Explained
Why was my application for a credit account unsuccessful?
View all 29
Payment Plans
1
Interest Saver
Care Plan / Warranties
4
Product Breakdown or Replacement Plan
About Your Product Replacement or Breakdown Plan
Electrical Product Insurance
Insurance Services - Further Relevant Information
T's & C's
2
Your Studio Pay Credit Account
Using Studio Pay for Frasers Group brands
Servicing FAQs
2
I received a letter with this reference: UTA_DP - FAQs
I received a letter with this reference: UTA_GEN - FAQs
Regulated Complaints
8
Regulated Complaints
Financial Services Information - 1st May 2022 - 31st October 2022
Financial Services Information - 1st November 2021 - 30th April 2022
Financial Services Information - 1st April 2021 - 30th September 2021
Financial Services Information - 1st October 2020 - 31st March 2021
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SR - My Account
Getting Started
3
How can I access my account online?
How can I see my orders?
App FAQ's (Studio)
Technical
10
I'm having trouble signing into my account online
I'm trying to register but it says my details don't match
How do I change my details?
Help with a verification code message
How can I change my marketing preferences?
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SR - Site Policies
T's & C's
12
Delivery and Returns
General
Cash Customer Trading Terms
Partner Program Product Terms
Offers, Promotions and Competitions
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Other Policies & Services
10
About Us
Complete Savings
Copyright
Disclaimers
Lost Parcel Claims
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Privacy & Cookies Policy
3
Privacy Notice
Cookies, Tracking Beacons and Pixels
Security